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MedCallPlus

Appointment
Scheduling

Patient Access
Solutions

Medical
Answering Service

Insource &
Outsourcing

EMR
Integration

Contact Center
Consultation

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MedCall Plus call answering services

Medical Answering Service to Power Your Patient Contact Experience

MedCall Plus is the healthcare industry’s leading provider of Telephone Answering Service and Call Center Support Services. MedCall Plus, offers insourced / outsourced solutions for each department of your busy medical practice. MedCall Plus brings over 40 years of medically focused communication management expertise to help you affordably transform the patient experience
Speak to one of our team members to learn how we can assist you to do more with less! 

 •    Answering Service   •   24/7 Bilingual support - English and Spanish   •   Remote Receptionist
•  Appointment Desk Support   •   EMR Integration   •   Patient Support   •  Insourced Technology

Let's Talk

Medical Answering Service to Power Your Patient Contact Experience

MedCall Plus is the healthcare industry’s leading provider of Telephone Answering Service and Call Center Support Services. MedCall Plus, offers insourced / outsourced solutions for each department of your busy medical practice. MedCall Plus brings over 40 years of medically focused communication management expertise to help you affordably transform the patient experience
Speak to one of our team members to learn how we can assist you to do more with less! 

 •    Answering Service   •   24/7 Bilingual support - English and Spanish   •   Remote Receptionist   •  Appointment Desk Support   •   EMR Integration   •   Patient Support   •  Insourced Technology

Let's Talk

MedCall Plus has solutions that allow our professionally trained Agents to become a seamless extension of your practice’s brand and culture. We are ready to support you with our extensive portfolio of HIPAA, Joint Commissionand HITECH compliant medically focused services with customized packages that scale to the volume of single physician practices to telehealth startups all the way up to being a communications lifeline for major medical networks.

MedCall Plus processes over 100,000 calls per month, booking thousands of appointments per day allowing you and your staff to support the needs of your patientsMedCall Plus transfers hundreds of calls per hour to each of your specialties / departments as if we were sitting in your office.

Our goal is to improve your patient experience, eliminate unnecessary call backs and reach a one-call resolution for every patient, referral network or physician call. We support staff productivity, and you see the results in your bottom line.

MedCall Plus has solutions that allow our professionally trained experts to become a seamless extension of your practices brand and culture. From customized packages for practices to telehealth startups and a communications lifeline for major medical networks, we are ready to support you with our extensive portfolio of HIPAAJoint Commission, and HITECH compliant medically-focused services. 

MedCall Plus processes over 100,000 calls per month. MedCall Plus books thousands of appointments per day. MedCall Plus transfers hundreds of calls per hour to each of your departments as if we were sitting in your office. While we do this, it allows you to support the needs of your patients. 


Our goal is to improve patient access, eliminate unnecessary call backs and find how to best reach a one-call resolution for every patient, referral network or physician call. We support staff productivity, and you see the results in your bottom line. 

Appointment Scheduling

48% of patients are devoted to "Calling the Doctor" when they require communication with their physician's office.
(Kyruus, 2020)

Patient Access Solutions

70% of patients say they are more likely to choose a provider that offers reminders for follow-up care via email or text.
(Accenture)

Remote
Receptionist

Admin and Clinical staff may spend up to ten hours a week on the phone assisting patients — a single 4 to 7 minute call at a time.
(CCSP Data)

Insource &
Outsourcing

77% of healthcare marketers say insights from inbound calls and call experiences may reveal costly blind spots in their organizations.
(Forrester)

EMR
Integration

75% of patients reported they are more loyal to providers that investin improving patient experience.
(Talkdesk Research™ Patient Experience)

Contact Center
Consultation

99% of contact centers say their data intelligence strategy doesn’t currently meet their business needs!
(Customer Contact Week)

Meet the MedCall Plus Team
Our Team

​​​Omnichannel communications to fit the needs of
​your patients, ​referral sources, on-call teams, and physicians

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Specialized Agents for Dedicated 

​or Shared Telephone 

​Answering Services

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In-source or Outsource Technology and Support Services

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Fast Appointment Booking

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Access to MiSecure PHI-HIPAA Compliant App

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Joint Commission, HIPAA,
and HITECH Compliant

Contact Center Consulting

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On-Call Management

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Electronic Medical Record Integration

​​​​​Omnichannel communications to fit the needs of your patients, ​referral sources, on-call teams, and physicians

Medi_Icons_White

Specialized Agents for Dedicated 

​or Shared Telephone 

​Answering Services

Medi_Icons_White

In-source or Outsource Technology and Support Services

Medi_Icons_White

Fast Appointment Booking

Medi_Icons_White

Access to MiSecure PHI-HIPAA Compliant App

Medi_Icons_White
Medi_Icons_White

Joint Commission, HIPAA,
and HITECH Compliant

Medi_Icons_White

On-Call Management

Contact Center Consulting

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Electronic Medical Record Integration

​Through partnership with MedCall Plus,
our clients have realized high impact results
Call center headset
  • Reduced internal abandon from 30% to an average of 5%.
  • Improved delivery of PHI for a hospitalist group allowing seamless communication to the delivery of consults with better and faster results.
  • Saved one-third of billable handle time from a previous provider by coupling the use of technology supported by well-trained agents saving our client an average of $0.80 cents per call 35,000 times per month.
  • Deployed technology and support services to a large organ donor team resulting in reduced call times while gathering mission-critical information to improve procurement times.
  • Integrated HIPAA compliant tools with large medical practice to save money per transaction while allowing the internal team to function in the same omnichannels — without breaches — while sharing PHI.  Implementation of these tools improved the overall patient experience while allowing the physician to share patient details with the administrative team to improve patient record keeping and billing.
​Through partnership with MedCall Plus,
our clients have realized high impact results
Call center headset
  • Reduced internal abandon from 30% to an average of 5%.
  • Improved delivery of PHI for a hospitalist group allowing seamless communication to the delivery of consults with better and faster results.
  • Saved one-third of billable handle time from a previous provider by coupling the use of technology supported by well-trained agents saving our client an average of $0.80 cents per call 35,000 times per month.
  • Deployed technology and support services to a large organ donor team resulting in reduced call times while gathering mission-critical information to improve procurement times.
  • Integrated HIPAA compliant tools with large medical practice to save money per transaction while allowing the internal team to function in the same omnichannels — without breaches — while sharing PHI.  Implementation of these tools improved the overall patient experience while allowing the physician to share patient details with the administrative team to improve patient record keeping and billing.

"The past two years has brought about many positive changes to enhance the effectiveness and efficiency of telephone communications between Glens Falls Hospital and its public. And the primary reason for the improvement goes to Call Center Sales Pro

What Our Customers are Saying

Complex problems require elegant solutions. MedCall Plus prides itself on working with every client to see their goals met. No secrets withheld, these case studies showcase what common medical practice concerns turned our clients to us in search for a new solution for their call care needs.
LIVMOR logo
Vein Clinics of America logo
Orthopedic Medical Group of Tampa Bay logo
Nephrology & Hypertension Medical Associates, P.C. logo
Las Vegas Urology logo
Learn More
Learn More
Learn More
Learn More
Learn More

What Our Customers are Saying

Complex problems require elegant solutions. MedCall Plus prides itself on working with every client to see their goals met. No secrets withheld, these case studies showcase what common medical practice concerns turned our clients to us in search for a new solution for their call care needs.

LIVMOR
Learn More
Vein Clinics of America
Learn More
Nephrology & Hypertension Medical Associates, P.C.
Learn More
Orthopedic Medical Group of Tampa Bay
Learn More
Las Vegas Urology
Learn More

Discover MedCall PlusCustomizations for You

FREE Consultation

with our principal consultants to learn more about your practice, and patient engagement needs. Tell us about what you love, what you hate, and what you'd change about your current outsourced and in-sourced solutions. 

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Confidential.

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No Obligation.

Discover MedCall Plus Customizations for You

FREE Consultation

Healthcare organizations of all sizes are invited to schedule a quick and painless consultation with Call Center Sales Pro / MedCall Plus to discuss your specific needs; from call handling to scripting, education, sustainable metrics and more

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Confidential.

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No Obligation.

​Reach your patient engagement goals

The patient communication experience that powers your practice.