Call Center Specialists

Achieve Results-Driven Outcomes for
Your Medical Call Center

It’s no secret that the healthcare industry is being pushed to accomplish more, to do it better, and to do it for less. This means more work, increased pressure, and lower reimbursement rates.

Call Center Sales Pro is ready to help you navigate this ever-evolving reality for your healthcare call center:


HIPAA compliance training by Call Center Sales Pro will educate your healthcare call center employees about HIPAA (the Health Insurance Portability and Accountability Act of 1996), why it’s important, and how to follow its guidelines. This includes learning about PHI (protected health information), how to recognize it, and the essential steps to take to protect it. Also covered is the critical understanding into how PHI is transmitted between covered entities (CE) and business associates (BA).

  • HIPAA training is required for anyone with access to PHI.
  • Organizations must provide HIPAA education for all staff, with periodic refresher training.
  • This online video course has a live instructor and takes about 45 to 60 minutes.

Healthcare Call Center

Call Center Sales Pro is a reliable, full-service call center consultancy that specializes in healthcare contact centers. Their team of professional consultants can assist healthcare organizations with their call center operation, customer service, and agent training. They can also address staffing, disaster recovery planning, and call center technology.

Let Call Center Sales Pro help you make your call center better:

  • Add expertise to supplement your management team.
  • Optimize systems, protocols, and processes for optimal results.
  • Pursue new opportunities.
  • Solve problems that hold you back.
  • Change the direction of your call center.

Infinity System Optimization

1Call solutions, from Amtelco, is the preferred call center provider for many leading healthcare facilities. And Call Center Sales Pro is an expert resource on
mastering this powerful technology and harnessing it to achieve maximum results:

Key outcomes you can accomplish with Call Center Sales Pro as your partner:

  • Help patients better manage their healthcare.
  • Increase per-patient revenue and maximize their lifetime value to
    your organization..
  • Move your call center from being a cost center to a revenue

Strategic planning and logistics:

  • Suggest and implement centralized processes, such as physician referral, appointment setting, and cancellations.
  • Strategize call flows for large accounts.
  • Provide project management.
  • Manage the private and public census for the hospital or facility.
  • Maintain pager and cell phone inventories.

Technical support and system engineering services:

  • Interface with EMR systems as seamlessly as possible.
  • Develop an emergency backup plan to maintain essential
  • Implement and oversee PCI protocols, on-call processes, and
    miSecure platform.

Agent training and coaching services include:

  • Monitor HIPAA compliance training.
  • Provide HIPAA certification for call center personnel.
  • Train call center agents on industry best practices.
  • Explain HIPAA compliance.
  • Teach advanced 1Call system skills.

System setup, configuration, and optimization services include:

  • Handle account and system programming.
  • Provide training and support.
  • Program code calls.
  • Manage code call updates.
  • Implement new and existing system modules and tools to reduce
    human error and enhance patient experiences.
  • Implement and roll out HIPAA-compliant SMS app miSecure. Help reduce costs and HIPAA breaches.

Medical answering service functions:

  • Program medical answering service accounts for maximum
  • Provide hospital switchboard interface with Amtelco 1Call system.
  • Implement Amtelco BillingLink application to ensure you invoice
    users for all services provided or charge internal departments for
    services rendered.
  • Provide outsource billing and collection services for medical
    answering service clients.
  • Supply vendor management services to verify supplier invoice
    accuracy and hold them accountable to SLA (service level
    agreement) adherence.

Call Center Sales Pro

Is your one-stop solutions provider for healthcare
call centers and related communication services.

Contact us today

For a free, no obligation consultation on how Call Center Sales Pro can help you optimize your healthcare call center.