Services & Features

Services your business depends on. Features that help you see success on your terms.

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Answering Services

24/7/365 Answering Services ensure your phones are always answered, your customers are taken care of, and the messages are delivered to you the way you want them to.

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Contact Centers

When your answering service needs to scale up, we're here to scale with you. When demand for more complex tasks pair with increased volume, we ensure your business runs smoothly.

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Business Process Outsourcing

No matter the department, we're ready to help. Our suite of BPO capabilities guarantee that you can focus on your core competencies while all other functions are tracked and handled.

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Consulting

When Call Center Sales Pro isn't the solution you need? We still can help! Our 40+ years of industry experience means we have the answers your business needs, even when we aren't it.

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​The features you need to cultivate success.

Call-Screening

Control your incoming calls at desired times

EMR Patient Management

We integrate with your patient Information database

Call Recording

Log critical communications for listening anytime

Spanish Call Support

Bilingual services available at no added cost

Appointment Scheduling

We fill your calendar to expedite your business and capture new customers

Nights, Weekends & Holidays

Keep business communications open year round 24/7

On-Call Self Service Web Portal

Update your own on-call schedule for emergency service

Hotlines

Live caller assistance, intake, or reporting

Daytime Call Overflow

Answer every call when lines or staff are busy

Secure Messaging App

Comply with regulations texting private data

Follow-Ups

Confirmations and check in calls

Virtual Receptionist

24/7 assistance for callers without 24/7 personnel expense

Appointment Tool Setup

Set appointments through a custom program we build with you that optimizes your business

Call Patching

Connect priority calls to various company representatives or clients

Nurse Triage

Offer clinical advice when office or appointments can’t be reached

Voice-recorded Call Library

Listen or review a previously recorded call

Outbound Sales Support

We can contact your leads and help with scripts

Lead Generation

Specialized add-on for enterprise accounts

Order Taking & Customer Support

We process phone and online orders for B2B and B2C businesses

Global Language Translation

Support international and diverse clientele with 24/7 translators

​Solutions for Businesses and Practices of all Sizes

Small Business

Helping freelancers, solo entrepreneurs, and startups do more forless...

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Mid-Tier

Relieve the receptionist and expand your reach to your customers without breaking the bank

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Enterprise

Full-service agent support with shared or dedicated specialists built to scale with your operations.

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​Start Your Plan Today