Blog tagged as managing a team

Hire Leaders That Possess These Essential Capabilities and Then Teach Them Other Skills

A call center manager must master many things. While they can learn most of these skills, others are harder to pick up. That’s why it’s best to hire a call center manager who has these inherent key abilities.


16.10.18 05:37 PM - Comment(s)

A Successful Call Center Requires Both a Manager and a Leader

Who do you want to run your call center, a manager or leader? Are they the same thing or different? Can one become the other? These are all great questions in the manager versus leader debate. Let’s investigate this idea of manager versus...
09.10.18 05:08 PM - Comment(s)

Effective leadership is a skill that can be learned and must be honed

We’ve all heard stories of business leaders whose staff accomplished phenomenal results. Often these leaders had fiery personalities who made demands on their employees and were tyrants to work for. They would resort to threats and...

01.11.17 02:20 PM - Comment(s)