Blog tagged as leadership

A Successful Call Center Requires Both a Manager and a Leader

Who do you want to run your call center, a manager or leader? Are they the same thing or different? Can one become the other? These are all great questions in the manager versus leader debate. Let’s investigate this idea of manager versus...
09.10.18 05:08 PM - Comment(s)

Motivate your staff to accomplish great things and pursue astonishing outcomes

Have you ever heard someone described as a born leader? This is a misnomer. While some characteristics of great leadership may come naturally to some people, the reality is that all leaders need to hone their skills if the...

08.11.17 03:49 PM - Comment(s)

Effective leadership is a skill that can be learned and must be honed

We’ve all heard stories of business leaders whose staff accomplished phenomenal results. Often these leaders had fiery personalities who made demands on their employees and were tyrants to work for. They would resort to threats and...

01.11.17 02:20 PM - Comment(s)