Blog tagged as healthcare call center

Use a Broker to Find an Outsource Healthcare Call Center or Answering Service

The healthcare industry is under pressure from all sides: government, insurance companies, patients, and stakeholders. Everyone demands more for less: Enhanced care, faster access, better treatment, less hassle, simpler billing, and so forth. At the same time, the healthcare provider or system needs...

11.06.19 04:00 PM - Comment(s)

Learn How Contracted Services Can Benefit Your Healthcare Call Center

When you’re ready to take your healthcare call center to the next level, don’t add an expensive call center professional to your payroll and hope for the best. Instead use a contracted services professional to provide what you nee...
13.11.18 04:33 PM - Comment(s)
A huge concern among healthcare providers is cost containment. Aside from this being a responsible healthcare goal, especially for uninsured and under insured patients, it is also a central expectation of the Affordable Care Act (Obamacare). Common targets are generic versus name brand prescriptions...
06.11.18 05:00 PM - Comment(s)
A buzzword in the healthcare industry is patient access. Increasing patient access provides more care options to patients and improves their level of care. As a side benefit a healthcare system keeps more patients in their network of care, improves provider and equipment utilization, and boosts the ...
30.10.18 05:00 PM - Comment(s)

Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable

The telephone is rapidly becoming a valuable tool to enhance healthcare by improving outcomes, saving money, and being more responsive. Some call centers focus exclusively on healthcare, but that doesn’t rule out...
23.10.18 05:39 PM - Comment(s)

Heads turned and ears perked up by what the hospital’s VP of marketing said during a roundtable discussion at a recent convention: “Our call center is measurably our most cost-effective marketing tool.”

The unspoken question on everyone’s mind was, “How?”

“We look at the cost of each marketing initiat...

30.05.18 01:30 PM - Comment(s)
Regardless of the reasons for outsourcing your healthcare call center work, pursuing a reasoned path is the surest way to a successful outcome. Here are six steps to follow:

1) Determine Objectives

What do you want to accomplish through outsourcing? Common reasons include increase quality, reduce c...
04.04.18 01:43 PM - Comment(s)