Blog tagged as customer service

In last month’s post, Don’t Forget to Sell to Your Existing Client Base, we discussed the importance of including existing answering service clients when it comes to selling. When you incorporate your client base into the sales mix, it takes pressure off new clients as the sole means for revenue gro...
11.09.18 08:00 AM - Comment(s)

Chatbots, which automate responses to social media inquiries, promise to provide some interesting customer service solutions, but they also pose threats if they run amuck. (See “What Are Chatbots and Will They Affect the Call Center?”)

These computerized bots have the potential to automatically gener...

13.06.18 03:25 PM - Comment(s)