Blog tagged as call center services

Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some tips to foster successful agent training.

Pick the Right Medium

There is a time and place for online training, but self-directed instruction will not ...

13.08.19 02:00 PM - Comment(s)
Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, the meeting is for all staff and to exclude one person by removing him or her from the discussion doesn’t make sense, and an absence implies that person...

16.07.19 04:00 PM - Comment(s)
Businesses thrive on statistics. At all levels of an organization, leaders make key decisions based on what the numbers say. Entry-level workers win affirmation, supervisors receive bonuses, and managers earn raises all courtesy of numeric results. While all businesses produce reams of statistical d...
10.08.17 04:00 PM - Comment(s)