Blog tagged as Chatbots

Chatbots, or bots for short, are programs that automate responses to social media inquiries via text chat. We first discussed this inviting technology in the post “ What Are Chatbots and Will They Affect the Call Center?” While chatbots promise to answer questions fast, facilitate communication, fr...
08.08.18 04:05 PM - Comment(s)

Chatbots, which automate responses to social media inquiries, promise to provide some interesting customer service solutions, but they also pose threats if they run amuck. (See “What Are Chatbots and Will They Affect the Call Center?”)

These computerized bots have the potential to automatically gener...

13.06.18 03:25 PM - Comment(s)