FAIRFAX, VIRGINIA – February 1, 2021 – Call Center Sales Pro (CCSP), a leading North American-based consultancy and provider that specializes in telephone answering service, call center and BPO solutions, is pleased to announce the honor of a 2021 Bronze Stevie® Award in the Contact Center Manager of the Year category of the 15th annual Stevie Awards for Sales & Customer Service. CCSP's honoree, Operations Manager Carmelo Gonzalez, will be recognized during a virtual awards ceremony on April 14.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.
Gonzalez has achieved long term tenure working with Call Center Sales Pro President Janet Livingston, and she credits him for CCSP's preparedness as well as performance breakthroughs during a global crisis that directly affected CCSP clientele.
Selecting Gonzalez to represent Call Center Sales Pro in this year’s competition highlights his outstanding work overseeing a stealth transition to COVID protocols that ensured service continuity and excellence for all clients, including medical operations on the frontlines of testing, treatment and pandemic-related public health communications from hundreds of sites throughout the United States.
“It's no surprise that our workforce wellness and KPIs have also soared since Carmelo took over operations in March 2020," Livingston said. "He's open-sourced his expertise by mentoring as many agents and supervisors as he can, ensuring his successors match his success. With star talent like Carmelo in leadership, we ask clients to describe what success looks like for them and no matter the end goal, we know we can help. I heartily congratulate Carmelo speaking for all of CCSP that we are grateful to him for sharing his uplifting spirit and skills with our company."
Judges said Gonzalez exemplifies "...the effect of professional and dedicated action, [when] you can feel the passion for the job." Also, judges complimented that he "exudes a spark for nurturing teams and stretching his operation's backbone when times prove challenging beyond what this industry has heretofore encountered.”
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year's winners for their continued success. We look forward to recognizing them on April 14.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
About Call Center Sales Pro
Call Center Sales Pro (CCSP) opened in 2014 to help outsource call centers and telephone answering services take the pain out of growing their business. Call Center Sales Pro CEO, Janet Livingston, is a repeat Stevie- and Inc.-award winning call center and telephone answering service veteran, with 40 years of industry experience. From its corporate call campus in Seymour, Tennessee, CCSP parents multiple contact management brands established throughout the United States in the Knoxville region, Northern California and Toledo, OH. An industry leader that creates professional, industry solutions in a boutique call and contact model, CCSP provides 24/7/365 live TAS, BPO and consulting support to more than 1000 small- to Forbes-ranked businesses nationwide across medical, legal, commercial and municipal industries.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 15th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., and ValueSelling Associates, Inc.