Happy New Year! As we transition into a new year at Call Center Sales Pro, we want to wish you a successful and prosperous one. May this year be your best year yet.
01.01.19 06:00 PM - Comment(s)
Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holiday with family and friends.
25.12.18 05:00 PM - Comment(s)

Common Call Center Services Initiatives that Are Available from a Contracted Services Professional

Does this sound like your call center? You can handle most day-to-day items with excellence, you have a great management team that maintains the status quo, and your metrics are mostly trending in the r...
18.12.18 06:00 PM - Comment(s)
Why You Need a Strong Top Line

As we discussed in a prior post, your top line is your gross sales and is effectively an indicator of your ability to market and sell your services. Here are three reasons why you need a strong top line for your telephone answering service.


Economy of Scale

Typically, telephone answering services with...

18.12.18 06:00 PM - Comment(s)
Which is More Important, Your Top Line or Your Bottom Line?
Most people know that a business needs a strong “bottom line” if it is to remain viable and stay in business. But they may not be as clear about the meaning behind this phrase. It comes from looking at a financial P&L (profit and loss) statement. The final item on this report—that is, the bottom...
11.12.18 05:00 PM - Comment(s)
When is the Right Time to Buy an Answering Service?
We talked about when it is the right time to sell your telephone answering service and when it is the wrong time. These posts were both from a seller’s perspective. What about the buyer? While seller and buyer timing does correspondingly mirror each other, the buyer has some additional consideration...
04.12.18 03:00 PM - Comment(s)

Don’t Let a Lack of Human Resources Keep Your Call Center from Moving Forward

The call center industry undergoes continuous change. Failing to keep up with the rate of change doesn’t mean maintaining the status quo, it means falling behind. Yet implementing new ideas, projects, and initiatives requi...
20.11.18 03:11 PM - Comment(s)

Learn How Contracted Services Can Benefit Your Healthcare Call Center

When you’re ready to take your healthcare call center to the next level, don’t add an expensive call center professional to your payroll and hope for the best. Instead use a contracted services professional to provide what you nee...
13.11.18 04:33 PM - Comment(s)
A huge concern among healthcare providers is cost containment. Aside from this being a responsible healthcare goal, especially for uninsured and under insured patients, it is also a central expectation of the Affordable Care Act (Obamacare). Common targets are generic versus name brand prescriptions...
06.11.18 05:00 PM - Comment(s)
A buzzword in the healthcare industry is patient access. Increasing patient access provides more care options to patients and improves their level of care. As a side benefit a healthcare system keeps more patients in their network of care, improves provider and equipment utilization, and boosts the ...
30.10.18 05:00 PM - Comment(s)

Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable

The telephone is rapidly becoming a valuable tool to enhance healthcare by improving outcomes, saving money, and being more responsive. Some call centers focus exclusively on healthcare, but that doesn’t rule out...
23.10.18 05:39 PM - Comment(s)

Hire Leaders That Possess These Essential Capabilities and Then Teach Them Other Skills

A call center manager must master many things. While they can learn most of these skills, others are harder to pick up. That’s why it’s best to hire a call center manager who has these inherent key abilities.

Pu...

16.10.18 05:37 PM - Comment(s)

A Successful Call Center Requires Both a Manager and a Leader

Who do you want to run your call center, a manager or leader? Are they the same thing or different? Can one become the other? These are all great questions in the manager versus leader debate. Let’s investigate this idea of manager versus...
09.10.18 05:08 PM - Comment(s)

Call Center Managers Often Fail Because They Try Too Hard

Managing a call center is hard work. Not everyone can do it. In fact, many people can’t. Despite their best intentions and their hard work, they fail to do the job that needs to be done the way they need to do it. Aside from having the needed...
02.10.18 08:02 PM - Comment(s)
Many healthcare call centers staff a mixture of registered nurses and telephone agents—or at least they should. The nurses do what they’re trained for: answer medical questions and address health situations, while the agents do what they’re trained for: answer calls, take messages, give out informat...
25.09.18 04:00 PM - Comment(s)

Music teacher Kay Carter spends her summers providing private music lessons to elementary through high school students. She began offering the lessons to a few of her public school students who wanted to continue to work with her over the summer. By the second year, Kay realized tutoring could help ...

18.09.18 05:00 PM - Comment(s)
“Everybody complains about the weather, but nobody does anything about it,” so said Charles Dudley Warner. Bad weather affects us all, including telephone answering services that strive to serve clients regardless of the weather: hurricane, winter storm, heat wave, flood-producing rain, and so on. W...
14.09.18 04:30 PM - Comment(s)

By strict definition a call center is a centralized place where calls are answered. However, technology now allows this fixed characterization to expand beyond a centralized location to encompass more than one interconnected call center operation.

Though agents in a multilocation call center operatio...

13.09.18 10:30 PM - Comment(s)
In last month’s post, Don’t Forget to Sell to Your Existing Client Base, we discussed the importance of including existing answering service clients when it comes to selling. When you incorporate your client base into the sales mix, it takes pressure off new clients as the sole means for revenue gro...
11.09.18 08:00 AM - Comment(s)
Using a call center broker to find your next call center has many advantages. A key one is time. This applies to reducing the time you must personally invest in the project, as well as the length of time from inception to implementation. Quite simply, a call center broker can provide you with the sh...
05.09.18 04:00 PM - Comment(s)