Las Vegas Urology, the largest urology group in Nevada, comprises a network of 8 locations and 20 providers. With that comes a very challenging after-hours call volume. Though Senior Practice Manager, Jill Burt, was initially seeking an outsourced call center solution for a different challenge to th...
With "growth and innovation" in its DNA, Orthopedic Medical Group based in Tampa Bay, FL, had everything lined up at its seven locations supporting a busy specialty practice that employs 12 surgeons and growing. With a heavy call volume of up to 600 daily calls, their internal dedicated ca...
LIVMOR is a Texas-based startup founded in 2016 by a pioneer in the medical device space. Working with a small staff size under 10 employees and a team of 30 contractors, they are partnered with AT&T and Samsung to offer cardiac monitoring wearable devices that are increasingly prescribed to the...
Whether it's for medical or aesthetic reasons, patients across the country reach out to over fifty-five sites operating for the past forty years as Vein Clinics of America. A forty-year old name in the treatment of varicose veins and leg ulcers, the company was originally founded by a doctor in Chic...
By Brandon
By Brandon
NEW YORK, August 17, 2021 – Inc. magazine today revealed that Call Center Sales Pro, Inc. (CCSP) is No. 1514 on its annual Inc. 5000 list, reaching its peak position to date in the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at t...
With low phone battery, no electricity, and belongings in ruin, thousands of Americans every year must spring quickly to rescue themselves while experiencing the traumatic event of surviving a natural disaster. The background of every First Notice of Loss call ...
If your company is owned by a master tradesperson, Service Fusion is a game changing behind the scenes tool for running an entire business without formal accounting, management, finance, customer experience and marketing education, or the budget for these expensive hires.
For staff, it was a re...
By Brandon
Seymour medical answering service business doubles in first quarter of the year
SEYMOUR, TN, March 10, 2020—Seymour-based Call Center Sales Pro is announcing its medical answering service has doubled in the first quarter of 2021 through the onboarding of two national healthcare clients. With this exp...
FAIRFAX, VIRGINIA – February 1, 2021 – Call Center Sales Pro (CCSP), a leading North American-based consultancy and provider that specializes in telephone answering service, call center and BPO solutions, is pleased to announce the honor of a 2021 Bronze Stevie® Award in the Contact Center Manager o...
By Brandon
SEYMOUR, TN, December 1, 2020—Seymour-based Call Center Sales Pro announces today, as part of its strategic expansion, the hiring of an additional thirty full time roles as it adds a new major medical client to its service.
At a time when workforce numbers affirm job loss is increasin...
Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a pre-arranged absence. So what do you do when your receptionist calls off at 7:45 in the morning?
The idea of hearing a ringing phone all day and knowin...
If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an important one to ask and even more critical to give careful consideration to the answer.
While some businesses know they have a corporate call center, most ...
Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successful agent development starts on their first day of employment and continues every day after that. This begins with their initial training, continues with...
In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some tips to foster successful agent training.
There is a time and place for online training, but self-directed instruction will not ...
There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements include presentation, promotion, correcting problems, and so forth.
At the risk of comparing a business to a vehicle, would you abuse a car, drive until...
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