Blog categorized as Case Studies

 

Making a Great Answering Service Even Better

Outside Help Produces Phenomenal Results for Industry Leader

  The Problem: None The Opportunity: A large 100+ seat provider in the southeast United States offers full customer service solutions and telephone order entry capability in addi...
12.08.17 12:12 AM - Comment(s)

 Achieve an Easy 10% Bump in Ongoing Monthly Billing 

Solving a Common Answering Service Problem Became a Revenue Source and a Service Enhancement

  The Problem: Call Center Sales Pro, with the vast collective industry expertise of its team, identified an area of staff frustration and ...
12.08.17 12:09 AM - Comment(s)
Dustin Murphy was stepping into his future, with law school behind him and his new practice before him. He needed to make the most of the opportunities his law degree afforded him because he had financed his entire education; the young attorney had saddled himself with $150,000 in student loans. Ins...
04.05.17 04:00 PM - Comment(s)
With rain pouring down, Jerry Tresman and his wife, Mindy, looked in horror at the water rushing into the basement crock that held their sump pump. The water was rising. Running continuously the pump couldn’t keep up. In minutes the water would surely overflow, flooding their newly finished basement...
21.04.17 04:00 PM - Comment(s)
Terry Tyler loved caramel. But as he chomped on the sweet goodness of his mouthwatering treat, something bad happened, something really bad. Stuck in the gooey caramel, his crown popped off. The candy’s sugar assaulted the raw nerves of the now uncovered peg his crown once protected, sending shootin...
18.04.17 04:00 PM - Comment(s)
Although many factors can spur growth in outsource call centers and telephone answering services, the key growth driver remains sales and marketing. While reputation, quality service, and referral programs all help produce sales, the most results come from strategic marketing and professional sales ...
16.03.17 07:44 PM - Comment(s)

Leading answering service takes their billing to the next level through an outsourcing partnership with Call Center Sales Pro

The Situation: A well-established West Coast answering service with a four-decade history of steady growth and success did many things well, but they wanted to do even better....
25.01.17 10:05 PM - Comment(s)