Use an Answering Service to Block Out Time
June 9, 2016
People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for entrepreneurs and small business owners. Although leaders make some significant decisions in the midst of chaos and distraction, other vital undertakings demand a block of uninterrupted time in order to determine the optimum course for the ideal plan.
In the midst of this focus effort, a ringing phone can derail a critical thought process and thwart delicately evolving strategies. And even if this key information is not lost, it can take several minutes to re-corral thoughts, regain deep critical thinking, and return to a place of hard-fought inspiration.
While a closed office door warns employees to stay away, there is no equivalent for would be callers. Turning the ringer off is never acceptable and, in most cases, forwarding all calls to voicemail is ill advised. After all, a phone call with an even higher priority could occur, and voicemail is no judge of urgency.
To the rescue comes your answering service.
Let them answer your phone when you hunker down to focus on the critical work you must do to move your business forward. And if a true emergency does occur, they can text you with the details so you can take immediate action.
Here are four strategies to use your answering service to help you block out time to make essential business decisions:
Reserve Time Each Day: Some savvy entrepreneurs set aside an hour each day for activities that require focused attention. To find the right time, determine your power peak of the day. For some this is first thing in the morning; for others it’s just before or after lunch. Your best time could be midmorning or midafternoon or before you wrap of your day. Once you find the right time, schedule it every day for no interruptions.
Block Out a Day Each Week: Other smart businesspeople pick an optimum weekday for their concentrated efforts. Select a normally slower day. For many this is Tuesdays or Thursdays. And you may not need the whole day, but perhaps just the morning or afternoon – whichever is your peak time.
Take a Monthly Retreat: A third consideration is planning an out-of-the-office getaway once a month. One day may be enough or perhaps two. This provides a large block of uninterrupted time to focus on vital decision-making.
Schedule as Needed: Finally some leaders prefer a more flexible approach and book their planning time whenever a crucial situation arises.
Whatever approach works for you, remember that when you re-emerge it’s time to re-engage with people, both in person and over the phone. Your business needs you to do this too if it is to succeed and grow. Alternate between availability and concentrated focus to provide the leadership balance your business needs – and don’t let a ringing phone stop you.
Janet Livingston is the president of Call Center Sales Pro, a premier sales and marketing service provider for the call center industry and who provides a healthcare call center matchmaking service. Contact Janet at email@example.com or call 800-901-7706.
Peter Lyle DeHaan is a freelance writer from Southwest Michigan.
7 Steps to Deal with an Underperforming Answering Service Sales Rep
If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....
A Professional Billing Service Provides Added Value to Answering Services
With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...
Use an Answering Service to Back-up Your Staff
In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...
Use an Answering Service to Handle Your Office Hours Calls
Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...
Use an Answering Service to Increase Staff Efficiency
Most people think of telephone answering services as doing things for you when you can’t do them or things you don’t want to do. This is true. How...
Don’t Let Agent Attendance Problems Drag Down Your Call Center
Attendance Issues Are Not Inevitable and They Can Be Dealt With Agent attendance problems are something too many call centers struggle with. Unlike ma...
Happy New Year!
Happy New Year! As we transition into a new year at Call Center Sales Pro, we want to wish you a successful and prosperous one. May this year be your ...
Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holi...