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Use an Answering Service to Cover Staff Meetings
July 16, 2019
It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, the meeting is for all staff and to exclude one person by removing him or her from the discussion doesn’t make sense, and an absence implies …
Use an Answering Service to Better Serve Callers
April 30, 2019
When someone calls your office, what happens? Don’t answer this question with what you hope happens or what you ideally want to occur but with the typical response the caller actually receives. Also, don’t focus on the exemplary instances, but instead consider the difficult occasions. This is what callers remember—and what they will share with …
Use a Contracted Services Provider to Implement Your Special Call Center Projects
November 27, 2018
Common Call Center Services Initiatives that Are Available from a Contracted Services Professional Does this sound like your call center? You can handle most day-to-day items with excellence, you have a great management team that maintains the status quo, and your metrics are mostly trending in the right direction. Despite all these positive outcomes, there’s …
Prepare For a Customer Backlash Against Chatbots
August 8, 2018
Chatbots, or bots for short, are programs that automate responses to social media inquiries via text chat. We first discussed this inviting technology in the post “What Are Chatbots and Will They Affect the Call Center?” While chatbots promise to answer questions fast, facilitate communication, free customer service staff, and potentially draw customers to vendors, …
How Not to Sell Your Telephone Answering Service
August 30, 2016
There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements include presentation, promotion, correcting problems, and so forth. At the risk of comparing a business to a vehicle, would you abuse a car, drive until it breaks down, and then slap a …
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Recent Posts
Use an Answering Service to Cover Staff Meetings
It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...
Make Sure Your Email Has a Clear and Easy-to-Use Opt-Out Procedure
A key to keeping in touch with prospects for your answering service or call center is to collect email addresses and send out periodic updates or info...
Are You Sick of Hearing Complaints about Your Answering Service?
If you are the owner of a small business or the business manager in charge of overseeing your answering service, does it sometimes seem as if your ans...
Finding a New Call Center is a Big Deal
Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...
Agent Success Starts With Great Training
In the call center arena your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some...
Use a Broker to Find an Outsource Healthcare Call Center or Answering Service
The healthcare industry is under pressure from all sides: government, insurance companies, patients, and stakeholders. Everyone demands more for less:...
5 Tips to Email Marketing Success
Rumors abound that email is dead, that as a marketing medium it is past its prime. Let me confirm that these rumors are, in fact, nothing more than ru...
Don’t Expand Your Hospital Call Center When You Can Outsource
When a hospital call center faces pressure to do more in the face of considerable constraints, one solution, often the best one, is to outsource some ...
