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Use a Contracted Services Provider to Implement Your Special Call Center Projects
November 27, 2018
Common Call Center Services Initiatives that Are Available from a Contracted Services Professional Does this sound like your call center? You can handle most day-to-day items with excellence, you have a great management team that maintains the status quo, and your metrics are mostly trending in the right direction. Despite all these positive outcomes, there’s …
Prepare For a Customer Backlash Against Chatbots
August 8, 2018
Chatbots, or bots for short, are programs that automate responses to social media inquiries via text chat. We first discussed this inviting technology in the post “What Are Chatbots and Will They Affect the Call Center?” While chatbots promise to answer questions fast, facilitate communication, free customer service staff, and potentially draw customers to vendors, …
How Not to Sell Your Telephone Answering Service
August 30, 2016
There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements include presentation, promotion, correcting problems, and so forth. At the risk of comparing a business to a vehicle, would you abuse a car, drive until it breaks down, and then slap a …
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Recent Posts
Which is More Important, Your Top Line or Your Bottom Line?
Most people know that a business needs a strong “bottom line” if it is to remain viable and stay in business. But they may not be as clear about t...
When is the Right Time to Buy an Answering Service?
We talked about when it is the right time to sell your telephone answering service and when it is the wrong time. These posts were both from a seller...
Use a Contracted Services Provider to Implement Your Special Call Center Projects
Common Call Center Services Initiatives that Are Available from a Contracted Services Professional Does this sound like your call center? You can hand...
Three Ways to Complete Call Center Projects and Advance Critical Initiatives
Don’t Let a Lack of Human Resources Keep Your Call Center from Moving Forward The call center industry undergoes continuous change. Failing to keep ...
Healthcare Call Centers Use Contracted Services to Drive Results Fast
Learn How Contracted Services Can Benefit Your Healthcare Call Center When you’re ready to take your healthcare call center to the next level, don...
Improve Cost Containment Using Healthcare Call Centers
A huge concern among healthcare providers is cost containment. Aside from this being a responsible healthcare goal, especially for uninsured and under...
Expand Patient Access Using Healthcare Call Centers
A buzzword in the healthcare industry is patient access. Increasing patient access provides more care options to patients and improves their level of ...
How an Answering Service Can Enhance Healthcare
Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable The telephone is rapidly becoming a valuable tool to enhance...
