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Use Referrals to Grow Your Business

August 1, 2018

My friend Sally has a technical mindset, so she surprised me when she admitted having trouble getting a payment form to work on her website. Though I comprehended the problem, I knew I couldn’t be much help, but I did know someone who would, my friend Chad. I gave Sally his contact information and emailed …

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Sales Support Pays Off Huge for Quality-Minded Answering Service

January 12, 2018

Supplementing internal sales and marketing with third party sales support is a winning strategy Cunningham Communications, founded in 1989, worked hard over the years to build its reputation as a quality answering service and establish itself as a leading provider. Their growth came from word-of-mouth referrals and sales and marketing efforts. However, Sue Milito, the …

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Recent Posts

When is the Right Time to Buy an Answering Service?

We talked about when it is the right time to sell your telephone answering service and when it is the wrong time. These posts were both from a sellerâ...


Use a Contracted Services Provider to Implement Your Special Call Center Projects

Common Call Center Services Initiatives that Are Available from a Contracted Services Professional Does this sound like your call center? You can hand...


Three Ways to Complete Call Center Projects and Advance Critical Initiatives

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Healthcare Call Centers Use Contracted Services to Drive Results Fast

Learn How Contracted Services Can Benefit Your Healthcare Call Center When you’re ready to take your healthcare call center to the next level, donâ€...


Improve Cost Containment Using Healthcare Call Centers

A huge concern among healthcare providers is cost containment. Aside from this being a responsible healthcare goal, especially for uninsured and under...


Expand Patient Access Using Healthcare Call Centers

A buzzword in the healthcare industry is patient access. Increasing patient access provides more care options to patients and improves their level of ...


How an Answering Service Can Enhance Healthcare

Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable The telephone is rapidly becoming a valuable tool to enhance...


What Are the Key Capabilities a Call Center Manager Needs?

Hire Leaders That Possess These Essential Capabilities and Then Teach Them Other Skills A call center manager must master many things. While they can ...