healthcare Archives - Call Center Sales Pro

Archives

Healthcare Call Centers Use Contracted Services to Drive Results Fast

November 13, 2018

Learn How Contracted Services Can Benefit Your Healthcare Call Center When you’re ready to take your healthcare call center to the next level, don’t add an expensive call center professional to your payroll and hope for the best. Instead use a contracted services professional to provide what you need, when you want it, and without …

Read More

Expand Patient Access Using Healthcare Call Centers

October 30, 2018

A buzzword in the healthcare industry is patient access. Increasing patient access provides more care options to patients and improves their level of care. As a side benefit a healthcare system keeps more patients in their network of care, improves provider and equipment utilization, and boosts the bottom line. Tapping a healthcare call center, especially …

Read More

How an Answering Service Can Enhance Healthcare

October 23, 2018

Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable The telephone is rapidly becoming a valuable tool to enhance healthcare by improving outcomes, saving money, and being more responsive. Some call centers focus exclusively on healthcare, but that doesn’t rule out the critical, cost-effective role that answering services can play to help deliver …

Read More

Outsource Healthcare Call Center Work to Improve HCAHPS Scores

January 31, 2018

As most all people in healthcare know, HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) is a patient satisfaction survey. The Centers for Medicare and Medicaid Services require it for all US-based hospitals. The survey addresses adult inpatients (except for psychiatric patients). The results accomplish three things: 1) HCAHPS responses provide an effective …

Read More

Subscribe

Recent Posts

Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...


Make Sure Your Email Has a Clear and Easy-to-Use Opt-Out Procedure

A key to keeping in touch with prospects for your answering service or call center is to collect email addresses and send out periodic updates or info...


Are You Sick of Hearing Complaints about Your Answering Service?

If you are the owner of a small business or the business manager in charge of overseeing your answering service, does it sometimes seem as if your ans...


Finding a New Call Center is a Big Deal

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...


Agent Success Starts With Great Training

In the call center arena your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some...


Use a Broker to Find an Outsource Healthcare Call Center or Answering Service

The healthcare industry is under pressure from all sides: government, insurance companies, patients, and stakeholders. Everyone demands more for less:...


5 Tips to Email Marketing Success

Rumors abound that email is dead, that as a marketing medium it is past its prime. Let me confirm that these rumors are, in fact, nothing more than ru...


Don’t Expand Your Hospital Call Center When You Can Outsource

When a hospital call center faces pressure to do more in the face of considerable constraints, one solution, often the best one, is to outsource some ...