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Agent Success Starts With Great Training

August 13, 2019

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some tips to foster successful agent training. Pick the Right Medium There is a time and place for online training, but self-directed instruction will not work in all situations. …

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Use an Answering Service to Cover Staff Meetings

July 16, 2019

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, the meeting is for all staff and to exclude one person by removing him or her from the discussion doesn’t make sense, and an absence implies …

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A Professional Billing Service Provides Added Value to Answering Services

February 5, 2019

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique industry know-how to produce accurate bills that are easy for accounts to understand and that don’t contain errors. A professional, full-service billing provider can perform many value added amenities: Timeliness Answering services subsist …

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5 Must Have Call Center Report Types

August 10, 2017

Businesses thrive on statistics. At all levels of an organization, leaders make key decisions based on what the numbers say. Entry-level workers win affirmation, supervisors receive bonuses, and managers earn raises all courtesy of numeric results. While all businesses produce reams of statistical data in the course of their daily operation, this is perhaps most …

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Recent Posts

Use an Answering Service to Cover Sick Days

Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p...


What Is a Call Center?

If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an...


Implement an Agent Development Program

Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf...


Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som...


How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i...


Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the...


Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full ...


Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...