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Use a Contracted Services Provider to Implement Your Special Call Center Projects

November 27, 2018

Common Call Center Services Initiatives that Are Available from a Contracted Services Professional Does this sound like your call center? You can handle most day-to-day items with excellence, you have a great management team that maintains the status quo, and your metrics are mostly trending in the right direction. Despite all these positive outcomes, there’s …

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Use an Independent Agent to Find a Call Center

August 22, 2018

For years I bought my insurance through the local office of a national insurance company. They insured my cars, house, and business. For a time, I even had my healthcare insurance and a small life insurance policy with them. The agent and his staff provided great customer service and treated me like a friend. Each …

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3 Ways to Right Size Your Answering Service

July 11, 2018

Right Size Your Answering Service to Maximize Efficiency and Boost Bottom Line Results In a prior post we asked if your small or medium-size answering service was the right size. Though growth occurs on an account-by-account basis, the infrastructure to support it usually stays steady for a time and then takes a big jump. It’s …

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Develop a Career Path For Your Call Center Agents

May 2, 2018

A key challenge call centers face is finding good agents. Then they must train those agents, which is an investment that can take several weeks. After all that, the last thing a harried call center manager wants is for their best agents to leave to seize a better opportunity. While competitive pay, flexible hours, a …

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8 Tips to Make Your Call Center Agents Happier

October 18, 2017

Happy agents will work harder to produce happy callers and customers Call center work is hard. Not every person who accepts a position as a call center agent has the determination to stay in that position for the long-term. This is one reason why most call centers experience a high turnover rate. While some aspects …

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Recent Posts

When is the Right Time to Buy an Answering Service?

We talked about when it is the right time to sell your telephone answering service and when it is the wrong time. These posts were both from a seller...


Use a Contracted Services Provider to Implement Your Special Call Center Projects

Common Call Center Services Initiatives that Are Available from a Contracted Services Professional Does this sound like your call center? You can hand...


Three Ways to Complete Call Center Projects and Advance Critical Initiatives

Don’t Let a Lack of Human Resources Keep Your Call Center from Moving Forward The call center industry undergoes continuous change. Failing to keep ...


Healthcare Call Centers Use Contracted Services to Drive Results Fast

Learn How Contracted Services Can Benefit Your Healthcare Call Center When you’re ready to take your healthcare call center to the next level, don...


Improve Cost Containment Using Healthcare Call Centers

A huge concern among healthcare providers is cost containment. Aside from this being a responsible healthcare goal, especially for uninsured and under...


Expand Patient Access Using Healthcare Call Centers

A buzzword in the healthcare industry is patient access. Increasing patient access provides more care options to patients and improves their level of ...


How an Answering Service Can Enhance Healthcare

Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable The telephone is rapidly becoming a valuable tool to enhance...


What Are the Key Capabilities a Call Center Manager Needs?

Hire Leaders That Possess These Essential Capabilities and Then Teach Them Other Skills A call center manager must master many things. While they can ...