answering service Archives - Call Center Sales Pro

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Finding a New Call Center is a Big Deal

June 25, 2019

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t afford a misstep, not for your company or for your career. While making the right selection could earn you praise, a bonus, or even a promotion, making the wrong …

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Use a Broker to Find an Outsource Healthcare Call Center or Answering Service

June 11, 2019

The healthcare industry is under pressure from all sides: government, insurance companies, patients, and stakeholders. Everyone demands more for less: Enhanced care, faster access, better treatment, less hassle, simpler billing, and so forth. At the same time, the healthcare provider or system needs to take in enough money to remain viable. So when the decision …

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Use an Answering Service to Block Out Time

May 21, 2019

People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for entrepreneurs and small business owners. Although leaders make some significant decisions in the midst of chaos and distraction, other vital undertakings demand a block of uninterrupted time in …

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Selling a Distressed Answering Service

May 14, 2019

Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move on. However, there is one more scenario to consider. It’s a distressed sale. Sorry to be blunt, but that’s an apt description for a difficult situation. For years …

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Use an Answering Service to Better Serve Callers

April 30, 2019

When someone calls your office, what happens? Don’t answer this question with what you hope happens or what you ideally want to occur but with the typical response the caller actually receives. Also, don’t focus on the exemplary instances, but instead consider the difficult occasions. This is what callers remember—and what they will share with …

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7 Steps to Deal with an Underperforming Answering Service Sales Rep

February 12, 2019

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform. While it is tempting to point fingers at bad selection methods, inadequate management, poor training, or a slew of other excuses, keep the present situation in mind: a sales rep is failing. …

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Use an Answering Service to Back-up Your Staff

January 29, 2019

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of our work to attend to other, more pressing priorities. Too often the items staff sacrifice are communications with customers, prospects, and even coworkers. They don’t intend …

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Use an Answering Service to Handle Your Office Hours Calls

January 22, 2019

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during the business day. Though most applicable for entrepreneurs and small businesses, this also has application for medium-sized and large businesses. Here are some common scenarios: Out of the Office When …

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Use an Answering Service to Increase Staff Efficiency

January 15, 2019

Most people think of telephone answering services as doing things for you when you can’t do them or things you don’t want to do. This is true. However, answering services can also do things for you that you can do but shouldn’t. Protect Projects When working hard on a project or analyzing a deep problem, …

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Why You Need a Strong Top Line

December 18, 2018

As we discussed in a prior post, your top line is your gross sales and is effectively an indicator of your ability to market and sell your services. Here are three reasons why you need a strong top line for your telephone answering service. Economy of Scale Typically, telephone answering services with a weak top …

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Recent Posts

Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...


Make Sure Your Email Has a Clear and Easy-to-Use Opt-Out Procedure

A key to keeping in touch with prospects for your answering service or call center is to collect email addresses and send out periodic updates or info...


Are You Sick of Hearing Complaints about Your Answering Service?

If you are the owner of a small business or the business manager in charge of overseeing your answering service, does it sometimes seem as if your ans...


Finding a New Call Center is a Big Deal

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...


Agent Success Starts With Great Training

In the call center arena your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some...


Use a Broker to Find an Outsource Healthcare Call Center or Answering Service

The healthcare industry is under pressure from all sides: government, insurance companies, patients, and stakeholders. Everyone demands more for less:...


5 Tips to Email Marketing Success

Rumors abound that email is dead, that as a marketing medium it is past its prime. Let me confirm that these rumors are, in fact, nothing more than ru...


Don’t Expand Your Hospital Call Center When You Can Outsource

When a hospital call center faces pressure to do more in the face of considerable constraints, one solution, often the best one, is to outsource some ...