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Healthcare Call Centers Use Contracted Services to Drive Results Fast

November 13, 2018

Learn How Contracted Services Can Benefit Your Healthcare Call Center When you’re ready to take your healthcare call center to the next level, don’t add an expensive call center professional to your payroll and hope for the best. Instead use a contracted services professional to provide what you need, when you want it, and without …

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How an Answering Service Can Enhance Healthcare

October 23, 2018

Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable The telephone is rapidly becoming a valuable tool to enhance healthcare by improving outcomes, saving money, and being more responsive. Some call centers focus exclusively on healthcare, but that doesn’t rule out the critical, cost-effective role that answering services can play to help deliver …

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Communication Essentials with Acquired Answering Service Clients

August 28, 2018

In the post what should you do after the acquisition? we looked at seven essential steps to take once your answering service purchase is complete. These steps will help ensure a smooth and profitable transition. One of the key steps is to communicate with the newly acquired clients. Failing to effectively communicate with them increases …

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Use an Independent Agent to Find a Call Center

August 22, 2018

For years I bought my insurance through the local office of a national insurance company. They insured my cars, house, and business. For a time, I even had my healthcare insurance and a small life insurance policy with them. The agent and his staff provided great customer service and treated me like a friend. Each …

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Yellow Pages: Just Because Something Is Old Doesn’t Mean It’s Bad

August 15, 2018

Okay, quit snickering. You likely think the yellow pages are old school. Well, they are. When is the last time you looked in a yellow pages directory? Do you even have one? Though the day of the once revered yellow pages is long past, it’s not dead. Believe it or not, some people still use …

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Determining When to Sell Your Answering Service

July 18, 2018

Most People Wait Too Long to Sell Their Answering Service and Others Sell Too Soon There’s a right time and a wrong time to sell your answering service. Too many people put their answering service on the market in response to an emotional situation. Instead they should look at things from a logical perspective and …

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3 Ways to Right Size Your Answering Service

July 11, 2018

Right Size Your Answering Service to Maximize Efficiency and Boost Bottom Line Results In a prior post we asked if your small or medium-size answering service was the right size. Though growth occurs on an account-by-account basis, the infrastructure to support it usually stays steady for a time and then takes a big jump. It’s …

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Should You Use Direct Mail as a Marketing Tool For Your Answering Service?

April 18, 2018

If you’ve networked with other telephone answering service owners or attended many TAS meetings,, the subject of direct mail as a marketing tool is bound to have come up: newsletters, post cards, bill stuffers, welcome letters to new businesses, and strategic mailings to selected vertical markets. Some answering services have found success in each of …

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Email Opt-Out Traps to Avoid

April 11, 2018

A great way to market your call center or answering service is with email marketing: you collect email addresses and send regular messages that contain value. A key to email marketing success is to make it easy for subscribers to opt-out of receiving future messages. That’s right; make it simple for them to stop getting …

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Are You a Responsive Answering Service?

October 5, 2017

People who use answering services want them to be responsive. It’s easy to understand why. In today’s modern culture, people don’t want to wait. They want it now; they expect immediate gratification. But when it comes to understanding what it means to be responsive, several ideas come to mind. And each one is essential for …

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How an Answering Service Can Enhance Healthcare

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