Call Center Sales Pro Taps Pete Gilhooly as Director of Hospital Call Centers
December 21, 2017
Pete Gilhooly, Telecom veteran with fifteen years’ experience in healthcare vertical joins Call Center Sales Pro
FOR IMMEDIATE RELEASE: December 20, 2017
Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Pete Gilhooly joined their team as director of hospital call centers. In this new position he will work to fine-tune and rollout the organization’s operational model for hospital call centers. His first day in this new assignment was December 18, 2017, when he hit the ground running.
In this position, Gilhooly will work with hospital call centers in the healthcare vertical. He will build upon the great strides already made by the Call Center Sales Pro team in this dynamic and growing sector.
Janet Livingston, founder of Call Center Sales Pro and the visionary behind the company’s strategic push to meet the growing needs of the healthcare vertical, brought Pete Gilhooly on board to further advance the company’s already successful efforts in this market. “Pete is a natural fit with the Call Center Sales Pro team,” Livingston said. “He brings three decades of telecom leadership experience to us, the last fifteen of which focus specifically on healthcare.” Call Center Sales Pro already has a proven record in this important vertical market. And with adding Pete’s leadership, knowledge, and expertise, “Call Center Sales Pro is poised to take a giant leap forward.”
“We’ve known Pete’s excellent work for several years,” Livingston added. “When we had the chance to bring him on board, it was an opportunity we couldn’t pass up.” In addition to spending thirty years in the telecom industry, with the last fifteen focused specifically on healthcare, Pete spent six years at Glens Falls Hospital, most recently as senior director of IT infrastructure. “Pete has the ideal skill set, which will greatly benefit Call Center Sales Pro’s clients,” Livingston concluded.
“I’m happy to be part of the Call Center Sales Pro team,” Gilhooly said. “I look forward to much success as we grow the organization and bring the healthcare vertical to the next level. I’m really looking forward to this and all the exciting opportunities it entails.” In his new role, Pete will integrate the current initiatives of the Call Center Sales Pro team and use it to develop a comprehensive model that can be rolled out to other hospital call centers across the United States.
In addition to his work at Glens Falls Hospital, Pete Gilhooly also worked at Chaplin Valley Physicians Hospital as director of information technology and at Albany Medical Center as vice president of technology management.
About Call Center Sales Pro: Call Center Sales Pro was formed by Janet Livingston to help call centers take the pain out of managing their operations and expanding their services. Since their founding they have bloomed into a full-service consultancy that provides call center consulting, infrastructure support, and vendor management services. Their expertise fits nicely with healthcare call centers, where they are experiencing much growth and glowing client accolades.
Learn more at www.callcenter-salespro.com or call 800-901-7706.
Use an Answering Service to Cover Sick Days
Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p...
What Is a Call Center?
If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an...
Implement an Agent Development Program
Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf...
Agent Success Starts With Great Training
In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som...
How Not to Sell Your Telephone Answering Service
There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i...
Why You Should Consolidate Siloed Call Centers
It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the...
Use an Answering Service to Schedule Appointments
Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full ...
Use an Answering Service to Cover Staff Meetings
It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...