Blog - Page 2 of 28 - Call Center Sales Pro

Blog

5 Tips to Email Marketing Success

June 4, 2019

Rumors abound that email is dead, that as a marketing medium it is past its prime. Let me confirm that these rumors are, in fact, nothing more than rumors. In reality, email marketing is strong, proven, and cost-effective. Yes, other marketing channels may be sexier, but email is golden—as long as you do it right. …

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Don’t Expand Your Hospital Call Center When You Can Outsource

May 28, 2019

When a hospital call center faces pressure to do more in the face of considerable constraints, one solution, often the best one, is to outsource some or all of their activities. Here are some situations when it is ideal for a healthcare facility or network to consider outsourcing. Space Limitations When the space allocated to …

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Use an Answering Service to Block Out Time

May 21, 2019

People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for entrepreneurs and small business owners. Although leaders make some significant decisions in the midst of chaos and distraction, other vital undertakings demand a block of uninterrupted time in …

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Selling a Distressed Answering Service

May 14, 2019

Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move on. However, there is one more scenario to consider. It’s a distressed sale. Sorry to be blunt, but that’s an apt description for a difficult situation. For years …

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Why Insisting on a Stateside Call Center is an Ill-conceived Goal

May 7, 2019

When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may have a basis for truth, they also can gravely mislead their understanding of the transaction. Consider the following: Accents If the agent speaks with an accent, especially a foreign-sounding accent, …

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Use an Answering Service to Better Serve Callers

April 30, 2019

When someone calls your office, what happens? Don’t answer this question with what you hope happens or what you ideally want to occur but with the typical response the caller actually receives. Also, don’t focus on the exemplary instances, but instead consider the difficult occasions. This is what callers remember—and what they will share with …

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7 Steps to Deal with an Underperforming Answering Service Sales Rep

February 12, 2019

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform. While it is tempting to point fingers at bad selection methods, inadequate management, poor training, or a slew of other excuses, keep the present situation in mind: a sales rep is failing. …

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A Professional Billing Service Provides Added Value to Answering Services

February 5, 2019

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique industry know-how to produce accurate bills that are easy for accounts to understand and that don’t contain errors. A professional, full-service billing provider can perform many value added amenities: Timeliness Answering services subsist …

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Use an Answering Service to Back-up Your Staff

January 29, 2019

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of our work to attend to other, more pressing priorities. Too often the items staff sacrifice are communications with customers, prospects, and even coworkers. They don’t intend …

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Use an Answering Service to Handle Your Office Hours Calls

January 22, 2019

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during the business day. Though most applicable for entrepreneurs and small businesses, this also has application for medium-sized and large businesses. Here are some common scenarios: Out of the Office When …

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Recent Posts

Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som...


How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i...


Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the...


Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full ...


Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...


Make Sure Your Email Has a Clear and Easy-to-Use Opt-Out Procedure

A key to keeping in touch with prospects for your answering service or call center is to collect email addresses and send out periodic updates or info...


Are You Sick of Hearing Complaints about Your Answering Service?

If you are the owner of a small business or the business manager in charge of overseeing your answering service, does it sometimes seem as if your ans...


Finding a New Call Center is a Big Deal

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...