Lisa Phillips Joins Call Center Sales Pro as Senior Operations Consultant
August 29, 2018
Industry veteran joins call center consultancy to propel strategic customer relationships
Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy announced that Lisa Phillips has joined their leadership team as a senior operations consultant.
At Call Center Sales Pro Lisa will serve as a liaison between clients and the Call Center Sales Pro senior team. Her mission is to foster continuous forward movement on project initiatives and to propel strategic customer relationships.
“I’m ecstatic to have Lisa Phillips join our organization,” said Janet Livingston, founder of Call Center Sales Pro. “Lisa brings a solid decade of superior, director-level leadership to our team. She has vast experience in leading education, quality, and operational initiatives to produce growth and drive customer service excellence.” Lisa will fill a vital role in producing greater project success and consulting outcomes.
As a call center senior team member since 2007, Lisa has delivered educational programs and learning track success to multiple levels of team members and departments, as well as to support client learning and development. Her additional experience in organic growth, acquisition integration, customer expansion, retention, and team building will serve as a significant asset to Call Center Sales Pro.
Prior to Call Center Sales Pro, Lisa served as the director of education for nearly six years at Stericycle Communications Solutions, a leading provider of outsourced call center services. Prior to that she held key leadership positions at Appletree Answering Service as director of quality and education, as well as director of operations before that. In her five years at Appletree she helped grow the company until Stericycle acquired it.
“Joining Call Center Sales Pro, a decided industry leader, continues my work with call centers to enhance client relationships, spur responsible growth, and facilitate exceptional results,” stated Phillips. “I’m excited for my new role at Call Center Sales Pro and the opportunity it provides for professional growth and to advance the customer experience.”
About Call Center Sales Pro: Call Center Sales Pro was formed by Janet Livingston to help outsource call centers and telephone answering services take the pain out of growing their business.
Call Center Sales Pro does this by providing sales and marketing services, as well as in helping clients maximize the value of their existing customer base.
Since their founding they have grown into a full-service consultancy that provides call center consulting, infrastructure support, and vendor management services. They also offer call center billing services and provide professional call center and telephone answering service solutions.
Their expertise has taken them into corporate call centers and healthcare call centers, where they are experiencing much success and client praise.
Learn more at www.callcenter-salespro.com or call 800-901-7706.
Agent Success Starts With Great Training
In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som...
How Not to Sell Your Telephone Answering Service
There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i...
Why You Should Consolidate Siloed Call Centers
It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the...
Use an Answering Service to Schedule Appointments
Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full ...
Use an Answering Service to Cover Staff Meetings
It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...
Make Sure Your Email Has a Clear and Easy-to-Use Opt-Out Procedure
A key to keeping in touch with prospects for your answering service or call center is to collect email addresses and send out periodic updates or info...
Are You Sick of Hearing Complaints about Your Answering Service?
If you are the owner of a small business or the business manager in charge of overseeing your answering service, does it sometimes seem as if your ans...
Finding a New Call Center is a Big Deal
Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...