Chris Marshall Joins Call Center Sales Pro as VP of Business Development
August 28, 2018
Sales and marketing expert joins call center leader to grow business and serve clients, better
Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Chris Marshall has joined their senior team as national sales manager.
At Call Center Sales Pro he will lead their sales and marketing initiative. His goal is to foster organizational growth that focuses on addressing the needs, goals, and expectations of clients. To accomplish this Chris oversees a consultative sales team to develop strategic customer solutions, with focused, educational marketing initiatives. In doing so, he’s driven to create memorable experiences in every interaction.
“We’re privileged to have Chris Marshall join our team,” said Janet Livingston, founder of Call Center Sales Pro. “Chris will provide focused structure to our sales and marketing efforts, using a consultative sales team approach. This makes him—with his vast relevant experience and record of success—a perfect match for Call Center Sales Pro and our strategic goals.” Chris will better structure sales and marketing processes to produce controlled growth and achieve enhanced customer experiences.
Most of Call Center Sales Pro’s growth to date has been a result of organic sales that resulted from Janet Livingston’s industry reputation and history of accomplishments. She is known as a person who makes things happen and who gets the job done. Building on this, she has assembled a team of industry experts, knowledgeable consultants, and experienced call center leaders.
“I’m excited to join a forward-looking organization that has a fast-growth, strategic mindset,” said Chris Marshall. “Call Center Sales Pro is a leader in the industry that delivers a great customer experience.”
Chris is a skilled sales leader and executive team member, with a proven history of team building and execution. He has a long history of delivering successful solutions through building and leading sales processes with strategic sales team members focused on customer experience and ROI. He continues this legacy with Call Center Sales Pro to specialize in organic growth, strategic sales, and acquisition integration.
“Janet Livingston is a true industry innovator,” Chris added. “I’m honored to be part of the team and look forward to helping Call Center Sales Pro grow and achieve Janet’s vision for the future.”
Chris brings years of relevant industry experience to the Call Center Sales Pro team. With a career spanning two decades, he started with Appletree Answers, an outsource call center provider and telephone answering service. As director of sales and marketing at Appletree, he drove the company’s rapid growth for twelve years until they were acquired by Stericycle Communications Solutions. At Stericycle, Chris continued producing successful growth results as their director of sales, commercial. His accomplishments at these two leading companies poised him to make the move to Call Center Sales Pro, where he is guiding the company to scale strategically.
“Chris has been onboard for a few weeks, and we are already seeing the results of his work ethic and forward-thinking initiative,” said Livingston. “Chris will enable us to do the things we do better and to help more call centers reach their potential. But the emphasis is always on our clients and being able to best serve them.”
About Call Center Sales Pro: Call Center Sales Pro was formed by Janet Livingston to help outsource call centers and telephone answering services take the pain out of growing their business. Call Center Sales Pro does this by providing sales and marketing services, as well as in helping clients maximize the value of their existing customer base.
Since their founding they have grown into a full-service consultancy that provides call center consulting, infrastructure support, and vendor management services. They also offer call center billing solutions and professional call center and telephone answering services.
Their expertise has recently taken them into corporate call centers and healthcare call centers, where they are experiencing much success and client praise.
Learn more at www.callcenter-salespro.com or call 800-901-7706.
Use an Answering Service to Cover Staff Meetings
It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...
Make Sure Your Email Has a Clear and Easy-to-Use Opt-Out Procedure
A key to keeping in touch with prospects for your answering service or call center is to collect email addresses and send out periodic updates or info...
Are You Sick of Hearing Complaints about Your Answering Service?
If you are the owner of a small business or the business manager in charge of overseeing your answering service, does it sometimes seem as if your ans...
Finding a New Call Center is a Big Deal
Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...
Agent Success Starts With Great Training
In the call center arena your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some...
Use a Broker to Find an Outsource Healthcare Call Center or Answering Service
The healthcare industry is under pressure from all sides: government, insurance companies, patients, and stakeholders. Everyone demands more for less:...
5 Tips to Email Marketing Success
Rumors abound that email is dead, that as a marketing medium it is past its prime. Let me confirm that these rumors are, in fact, nothing more than ru...
Don’t Expand Your Hospital Call Center When You Can Outsource
When a hospital call center faces pressure to do more in the face of considerable constraints, one solution, often the best one, is to outsource some ...