Call Center Sales Pro Expands; Taps Chris Calhoun as VP of Operations
October 9, 2017
Veteran business leader to take growing call center consultancy to the next level
FOR IMMEDIATE RELEASE: October 9, 2017
Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Chris Calhoun has joined their team to fill the newly created position of vice president of operations. In this role, Calhoun’s primary focus is on optimizing the existing infrastructure of the company to maximize the effectiveness of the staff so that they can serve their clients even better.
Janet Livingston, founder of Call Center Sales Pro and the visionary dynamo behind the company’s rapid growth, brought Calhoun on board to provide added structure to her mission to serve the call center industry.
“I’m thrilled to have Chris join the Call Center Sales Pro family,” Livingston said. “Chris brings the leadership and team building skills to the table that will allow us to better scale Call Center Sales Pro. This will enable us to provide more services, products, and innovations to the call center and contact center industry.”
“I am extremely excited about joining Call Center Sales Pro,” Calhoun said. “I look forward to bringing my thirty plus years of leadership, management, and systematic approach to human performance to the Call Center Sales Pro team. Together we will do great things.”
After a distinguished career in the U. S. Coast Guard, Calhoun built on his exacting military training to take key leadership roles in technology companies. In his last two positions, he served as senior performance analyst and director of operations. His experience at both companies fits nicely into his new role as vice president of operations for Call Center Sales Pro.
What started as an idea to help telephone answering services and outsource call centers, soon grew to include national corporate call centers, hospitals, and large medical clinics. “We have a lot to offer the healthcare industry in terms of telecommunications expertise and call center knowledge,” Livingston added. “We have the team to make things happen, and we’re already becoming a respected provider in the healthcare industry. Chris will add the structure we need to enable us to serve this market with greater excellence.”
About Call Center Sales Pro: Call Center Sales Pro was formed by Janet Livingston to help outsource call centers and telephone answering services take the pain out of growing their businesses. Since their founding they have bloomed into a full-service consultancy that provides call center consulting, infrastructure support, and vendor management services. Their expertise has recently taken them into corporate call centers and healthcare call centers, where they are experiencing much success and client praise.
Use an Answering Service to Block Out Time
People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for e...
Selling a Distressed Answering Service
Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move ...
Why Insisting on a Stateside Call Center is an Ill-conceived Goal
When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may...
Use an Answering Service to Better Serve Callers
When someone calls your office, what happens? Don’t answer this question with what you hope happens or what you ideally want to occur but with the t...
7 Steps to Deal with an Underperforming Answering Service Sales Rep
If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....
A Professional Billing Service Provides Added Value to Answering Services
With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...
Use an Answering Service to Back-up Your Staff
In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...
Use an Answering Service to Handle Your Office Hours Calls
Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...