Call Center Sales Pro Expands; Taps Chris Calhoun as VP of Operations
October 9, 2017
Veteran business leader to take growing call center consultancy to the next level
FOR IMMEDIATE RELEASE: October 9, 2017
Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Chris Calhoun has joined their team to fill the newly created position of vice president of operations. In this role, Calhoun’s primary focus is on optimizing the existing infrastructure of the company to maximize the effectiveness of the staff so that they can serve their clients even better.
Janet Livingston, founder of Call Center Sales Pro and the visionary dynamo behind the company’s rapid growth, brought Calhoun on board to provide added structure to her mission to serve the call center industry.
“I’m thrilled to have Chris join the Call Center Sales Pro family,” Livingston said. “Chris brings the leadership and team building skills to the table that will allow us to better scale Call Center Sales Pro. This will enable us to provide more services, products, and innovations to the call center and contact center industry.”
“I am extremely excited about joining Call Center Sales Pro,” Calhoun said. “I look forward to bringing my thirty plus years of leadership, management, and systematic approach to human performance to the Call Center Sales Pro team. Together we will do great things.”
After a distinguished career in the U. S. Coast Guard, Calhoun built on his exacting military training to take key leadership roles in technology companies. In his last two positions, he served as senior performance analyst and director of operations. His experience at both companies fits nicely into his new role as vice president of operations for Call Center Sales Pro.
What started as an idea to help telephone answering services and outsource call centers, soon grew to include national corporate call centers, hospitals, and large medical clinics. “We have a lot to offer the healthcare industry in terms of telecommunications expertise and call center knowledge,” Livingston added. “We have the team to make things happen, and we’re already becoming a respected provider in the healthcare industry. Chris will add the structure we need to enable us to serve this market with greater excellence.”
About Call Center Sales Pro: Call Center Sales Pro was formed by Janet Livingston to help outsource call centers and telephone answering services take the pain out of growing their businesses. Since their founding they have bloomed into a full-service consultancy that provides call center consulting, infrastructure support, and vendor management services. Their expertise has recently taken them into corporate call centers and healthcare call centers, where they are experiencing much success and client praise.
Improve Cost Containment Using Healthcare Call Centers
A huge concern among healthcare providers is cost containment. Aside from this being a responsible healthcare goal, especially for uninsured and under...
Expand Patient Access Using Healthcare Call Centers
A buzzword in the healthcare industry is patient access. Increasing patient access provides more care options to patients and improves their level of ...
How an Answering Service Can Enhance Healthcare
Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable The telephone is rapidly becoming a valuable tool to enhance...
What Are the Key Capabilities a Call Center Manager Needs?
Hire Leaders That Possess These Essential Capabilities and Then Teach Them Other Skills A call center manager must master many things. While they can ...
Manager Versus Leader: What Is the Difference Between a Manager and a Leader?
A Successful Call Center Requires Both a Manager and a Leader Who do you want to run your call center, a manager or leader? Are they the same thing or...
Call Center Managers Must Seek to Maintain a Good Work-Life Balance
Call Center Managers Often Fail Because They Try Too Hard Managing a call center is hard work. Not everyone can do it. In fact, many people can’t. D...
Do You Have a $30 per Hour Nurse Doing $12 per Hour Phone Work?
Many healthcare call centers staff a mixture of registered nurses and telephone agents—or at least they should. The nurses do what they’re trained...
No Client is Too Small to need an Answering Service
Music teacher Kay Carter spends her summers providing private music lessons to elementary through high school students. She began offering the lessons...