Call Center Sales Pro Releases CCSP Fuzion to Empower Call Center Excellence
January 17, 2017
CCSP Fuzion data portal provides ultimate 1-stop management resource for call center supervisors and manage
FOR IMMEDIATE RELEASE: Jan 17, 2017
Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, today released their new one-stop call center management portal, CCSP Fuzion. In today’s call center environments both time and information are invaluable factors in guiding the overall success of the organization. Call Center Sales Pro understands this and brings relevant information together in a timely manner with one easy to use tool: CCSP Fuzion, a powerful app to enable call center staff in making informed operational decisions in a timely manner.
CCSP Fuzion was developed by Call Center Sales Pro, a team of industry insiders who understands the importance of timely data presented in easy-to-digest methods. “Today’s leading call center systems produce an array of detailed reports to help management make informed decisions. Unfortunately call center managers and supervisors must often spend too much time tracking down this information, merging it from disparate sources, and trying to make sense of it,” says Janet Livingston, founder and president of Call Center Sales Pro. “In the worst case scenario, they simply ignore the data. That’s why we pioneered CCSP Fuzion: to provide easily actionable information to call center management.”
For example, the “total call stats” report displays operator, operator abandons, and system abandons. It presents a bar graph along with the totals. The “top accounts” report shows accounts with the most call volume, allowing management to see at a glance the key stats for those clients. Third is the “daily comparison” analysis that contrasts traffic from one week to the previous week. Other popular charts include the “traffic and labor analysis” and the “operator stats” reports.
The QA (quality assurance) portal, however, is the element that garners the most attention. It offers an efficient way to perform, review, and track agent QA evaluations.
To accomplish all this CCSP Fuzion pulls crucial call center data from various sources and delivers it in an easy-to-use, one-stop, web-based solution. This saves valuable time in accessing the data call center management needs and gives real time critical information about the health of a call center and the performance of its employees.
“Call center leaders need accurate tools that allow them to measure and manage in real time,” adds Livingston. They also need to be able to look at historical metrics in order to make solid decisions on running a call center and growing the business.
Everything call center leaders need to effectively gauge agent and call center performance is included in CCSP Fuzion. CCSP Fuzion includes these built-in modules:
|Customized agent QA and report cards|
|Agent productivity stats|
|Center KPI and SLA metrics|
About Call Center Sales Pro: Call Center Sales Pro was formed by Janet Livingston to help outsource call centers and telephone answering services take the pain out of growing their business. Call Center Sales Pro does this by providing sales and marketing services, as well as in helping clients maximize the value of their existing customer base.
Use an Answering Service to Block Out Time
People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for e...
Selling a Distressed Answering Service
Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move ...
Why Insisting on a Stateside Call Center is an Ill-conceived Goal
When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may...
Use an Answering Service to Better Serve Callers
When someone calls your office, what happens? Don’t answer this question with what you hope happens or what you ideally want to occur but with the t...
7 Steps to Deal with an Underperforming Answering Service Sales Rep
If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....
A Professional Billing Service Provides Added Value to Answering Services
With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...
Use an Answering Service to Back-up Your Staff
In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...
Use an Answering Service to Handle Your Office Hours Calls
Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...