Are you looking for a new Answering Service or Call Center—Again?
August 2, 2016
We can help you take all the guesswork out of it. We will find the best partner for you that will deliver what you want and need. We know the challenge you face when you go to the market and you pick the top Pay Per Click contenders. Are they the best? Or, the only one you can find.
Call us today, Don’t do a RFP or an RFI. Suppliers know how to say what you want to hear. We will give you three qualified candidates that will meet your needs, and can represent your companies culture as a seamless extension of your business.
Companies that prefer outsourcing their call center requirements can benefit by using the vendor management services offered by Call Center Sales Pro. These services can help in administering all interactions with a call center. Some areas include new campaign setup, reporting, program changes, problem resolution, and invoice verification as well as any other form of communication that might be required between the business and their outsourced call center.
In this way, Call Center Sales Pro becomes the single point of contact between a business and the various departments at their outsourced call center. They can also dual-source a project to a second call center to add capacity or facilitate changing call centers in case that becomes a necessity.
Corporate firms in numerous industries such as healthcare, e-commerce, and high-tech fields frequently make use of a vendor manager to find the right call center to meet their exact business requirements. Whether starting to work with a new service provider or outsourcing to a call center for the first time, Call Center Sales Pro considers how every call center partner might be able to represent the brand, demographic, and culture of their client. Then they can determine the outsourcing call center that is best able to fulfill those needs.
Call Center Sales Pro creates a work statement to ensure the delivery of reliable service to the customers of the client as well as to manage the call center to produce great results and achieve KPIs (key performance indicators) at the budgeted price point. Along with this, management consultant services from Call Center Sales Pro can detect call pattern trends to identify additional service enhancements, efficiencies, and cost-saving opportunities.
Janet Livingston is the president of Call Center Sales Pro, a premier sales and marketing service provider for the call center and telephone answering service industry – and who provides a call center matchmaking service. Contact Janet at firstname.lastname@example.org, or call 800-901-7706.
Peter Lyle DeHaan is a freelance writer from Southwest Michigan.
Use an Answering Service to Cover Sick Days
Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p...
What Is a Call Center?
If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an...
Implement an Agent Development Program
Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf...
Agent Success Starts With Great Training
In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som...
How Not to Sell Your Telephone Answering Service
There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i...
Why You Should Consolidate Siloed Call Centers
It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the...
Use an Answering Service to Schedule Appointments
Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full ...
Use an Answering Service to Cover Staff Meetings
It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...