May 2019 - Call Center Sales Pro

Monthly Archives: May 2019

Use an Answering Service to Block Out Time

May 21, 2019

People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for entrepreneurs and small business owners. Although leaders make some significant decisions in the midst of chaos and distraction, other vital undertakings demand a block of uninterrupted time in …

Read More

Selling a Distressed Answering Service

May 14, 2019

Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move on. However, there is one more scenario to consider. It’s a distressed sale. Sorry to be blunt, but that’s an apt description for a difficult situation. For years …

Read More

Why Insisting on a Stateside Call Center is an Ill-conceived Goal

May 7, 2019

When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may have a basis for truth, they also can gravely mislead their understanding of the transaction. Consider the following: Accents If the agent speaks with an accent, especially a foreign-sounding accent, …

Read More

Subscribe

Recent Posts

Use an Answering Service to Block Out Time

People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for e...


Selling a Distressed Answering Service

Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move ...


Why Insisting on a Stateside Call Center is an Ill-conceived Goal

When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may...


Use an Answering Service to Better Serve Callers

When someone calls your office, what happens? Don’t answer this question with what you hope happens or what you ideally want to occur but with the t...


7 Steps to Deal with an Underperforming Answering Service Sales Rep

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....


A Professional Billing Service Provides Added Value to Answering Services

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...


Use an Answering Service to Back-up Your Staff

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...


Use an Answering Service to Handle Your Office Hours Calls

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...