April 2019 - Call Center Sales Pro

Monthly Archives: April 2019

Use an Answering Service to Better Serve Callers

April 30, 2019

When someone calls your office, what happens? Don’t answer this question with what you hope happens or what you ideally want to occur but with the typical response the caller actually receives. Also, don’t focus on the exemplary instances, but instead consider the difficult occasions. This is what callers remember—and what they will share with …

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