February 2019 - Call Center Sales Pro

Monthly Archives: February 2019

7 Steps to Deal with an Underperforming Answering Service Sales Rep

February 12, 2019

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform. While it is tempting to point fingers at bad selection methods, inadequate management, poor training, or a slew of other excuses, keep the present situation in mind: a sales rep is failing. …

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A Professional Billing Service Provides Added Value to Answering Services

February 5, 2019

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique industry know-how to produce accurate bills that are easy for accounts to understand and that don’t contain errors. A professional, full-service billing provider can perform many value added amenities: Timeliness Answering services subsist …

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Recent Posts

Finding a New Call Center is a Big Deal

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...


Agent Success Starts With Great Training

In the call center arena your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some...


Use a Broker to Find an Outsource Healthcare Call Center or Answering Service

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5 Tips to Email Marketing Success

Rumors abound that email is dead, that as a marketing medium it is past its prime. Let me confirm that these rumors are, in fact, nothing more than ru...


Don’t Expand Your Hospital Call Center When You Can Outsource

When a hospital call center faces pressure to do more in the face of considerable constraints, one solution, often the best one, is to outsource some ...


Use an Answering Service to Block Out Time

People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for e...


Selling a Distressed Answering Service

Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move ...


Why Insisting on a Stateside Call Center is an Ill-conceived Goal

When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may...