December 2018 - Call Center Sales Pro

Monthly Archives: December 2018

Merry Christmas!

December 25, 2018

Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holiday with family and friends.

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Why You Need a Strong Top Line

December 18, 2018

As we discussed in a prior post, your top line is your gross sales and is effectively an indicator of your ability to market and sell your services. Here are three reasons why you need a strong top line for your telephone answering service. Economy of Scale Typically, telephone answering services with a weak top …

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Which is More Important, Your Top Line or Your Bottom Line?

December 11, 2018

Most people know that a business needs a strong “bottom line” if it is to remain viable and stay in business. But they may not be as clear about the meaning behind this phrase. It comes from looking at a financial P&L (profit and loss) statement. The final item on this report—that is, the bottom …

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When is the Right Time to Buy an Answering Service?

December 4, 2018

We talked about when it is the right time to sell your telephone answering service and when it is the wrong time. These posts were both from a seller’s perspective. What about the buyer? While seller and buyer timing does correspondingly mirror each other, the buyer has some additional considerations. Here are five situations when …

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Recent Posts

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Selling a Distressed Answering Service

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Why Insisting on a Stateside Call Center is an Ill-conceived Goal

When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may...