December 2018 - Call Center Sales Pro

Monthly Archives: December 2018

Merry Christmas!

December 25, 2018

Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holiday with family and friends.

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Why You Need a Strong Top Line

December 18, 2018

As we discussed in a prior post, your top line is your gross sales and is effectively an indicator of your ability to market and sell your services. Here are three reasons why you need a strong top line for your telephone answering service. Economy of Scale Typically, telephone answering services with a weak top …

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Which is More Important, Your Top Line or Your Bottom Line?

December 11, 2018

Most people know that a business needs a strong “bottom line” if it is to remain viable and stay in business. But they may not be as clear about the meaning behind this phrase. It comes from looking at a financial P&L (profit and loss) statement. The final item on this report—that is, the bottom …

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When is the Right Time to Buy an Answering Service?

December 4, 2018

We talked about when it is the right time to sell your telephone answering service and when it is the wrong time. These posts were both from a seller’s perspective. What about the buyer? While seller and buyer timing does correspondingly mirror each other, the buyer has some additional considerations. Here are five situations when …

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Recent Posts

7 Steps to Deal with an Underperforming Answering Service Sales Rep

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....


A Professional Billing Service Provides Added Value to Answering Services

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...


Use an Answering Service to Back-up Your Staff

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...


Use an Answering Service to Handle Your Office Hours Calls

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...


Use an Answering Service to Increase Staff Efficiency

Most people think of telephone answering services as doing things for you when you can’t do them or things you don’t want to do. This is true. How...


Don’t Let Agent Attendance Problems Drag Down Your Call Center

Attendance Issues Are Not Inevitable and They Can Be Dealt With Agent attendance problems are something too many call centers struggle with. Unlike ma...


Happy New Year!

Happy New Year! As we transition into a new year at Call Center Sales Pro, we want to wish you a successful and prosperous one. May this year be your ...


Merry Christmas!

Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holi...