November 2018 - Call Center Sales Pro

Monthly Archives: November 2018

Use a Contracted Services Provider to Implement Your Special Call Center Projects

November 27, 2018

Common Call Center Services Initiatives that Are Available from a Contracted Services Professional Does this sound like your call center? You can handle most day-to-day items with excellence, you have a great management team that maintains the status quo, and your metrics are mostly trending in the right direction. Despite all these positive outcomes, there’s …

Read More

Three Ways to Complete Call Center Projects and Advance Critical Initiatives

November 20, 2018

Don’t Let a Lack of Human Resources Keep Your Call Center from Moving Forward The call center industry undergoes continuous change. Failing to keep up with the rate of change doesn’t mean maintaining the status quo, it means falling behind. Yet implementing new ideas, projects, and initiatives require time and money. And there’s never enough …

Read More

Healthcare Call Centers Use Contracted Services to Drive Results Fast

November 13, 2018

Learn How Contracted Services Can Benefit Your Healthcare Call Center When you’re ready to take your healthcare call center to the next level, don’t add an expensive call center professional to your payroll and hope for the best. Instead use a contracted services professional to provide what you need, when you want it, and without …

Read More

Improve Cost Containment Using Healthcare Call Centers

November 6, 2018

A huge concern among healthcare providers is cost containment. Aside from this being a responsible healthcare goal, especially for uninsured and under insured patients, it is also a central expectation of the Affordable Care Act (Obamacare). Common targets are generic versus name brand prescriptions versus over-the-counter solutions. Another prime area is eliminating unnecessary tests and …

Read More

Subscribe

Recent Posts

7 Steps to Deal with an Underperforming Answering Service Sales Rep

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....


A Professional Billing Service Provides Added Value to Answering Services

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...


Use an Answering Service to Back-up Your Staff

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...


Use an Answering Service to Handle Your Office Hours Calls

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...


Use an Answering Service to Increase Staff Efficiency

Most people think of telephone answering services as doing things for you when you can’t do them or things you don’t want to do. This is true. How...


Don’t Let Agent Attendance Problems Drag Down Your Call Center

Attendance Issues Are Not Inevitable and They Can Be Dealt With Agent attendance problems are something too many call centers struggle with. Unlike ma...


Happy New Year!

Happy New Year! As we transition into a new year at Call Center Sales Pro, we want to wish you a successful and prosperous one. May this year be your ...


Merry Christmas!

Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holi...