September 2018 - Call Center Sales Pro

Monthly Archives: September 2018

Do You Have a $30 per Hour Nurse Doing $12 per Hour Phone Work?

September 25, 2018

Many healthcare call centers staff a mixture of registered nurses and telephone agents—or at least they should. The nurses do what they’re trained for: answer medical questions and address health situations, while the agents do what they’re trained for: answer calls, take messages, give out information, screen calls, dispatch urgent information, and transfer callers. While …

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No Client is Too Small to need an Answering Service

September 18, 2018

Music teacher Kay Carter spends her summers providing private music lessons to elementary through high school students. She began offering the lessons to a few of her public school students who wanted to continue to work with her over the summer. By the second year, Kay realized tutoring could help her supplement her public school …

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Prepare Your Answering Service For Stormy Weather

September 14, 2018

“Everybody complains about the weather, but nobody does anything about it,” so said Charles Dudley Warner. Bad weather affects us all, including telephone answering services that strive to serve clients regardless of the weather: hurricane, winter storm, heat wave, flood-producing rain, and so on. While your disaster recovery plan (you have one, right?) should specifically …

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Why You Might Benefit from Having a Multilocation Corporate Call Center

September 13, 2018

By strict definition a call center is a centralized place where calls are answered. However, technology now allows this fixed characterization to expand beyond a centralized location to encompass more than one interconnected call center operation. Though agents in a multilocation call center operation don’t sit in the same room or sometimes even in the …

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Optimize Your Customer Base to Increase Revenue

September 11, 2018

In last month’s post, Don’t Forget to Sell to Your Existing Client Base, we discussed the importance of including existing answering service clients when it comes to selling. When you incorporate your client base into the sales mix, it takes pressure off new clients as the sole means for revenue growth. Another area answering services …

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Save Time When You Use a Call Center Broker

September 5, 2018

Using a call center broker to find your next call center has many advantages. A key one is time. This applies to reducing the time you must personally invest in the project, as well as the length of time from inception to implementation. Quite simply, a call center broker can provide you with the shortest …

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