July 2018 - Call Center Sales Pro

Monthly Archives: July 2018

Are You Too Busy to Find a New Call Center?

July 25, 2018

Are you responsible for the management and performance of your outsource call center? Perhaps they underperform and fail to do what they promise. They always have an excuse and plead for more time to fix things. “Just one more month and we’ll turn it around,” they beg. Or maybe they just gave you a double-digit …

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Determining When to Sell Your Answering Service

July 18, 2018

Most People Wait Too Long to Sell Their Answering Service and Others Sell Too Soon There’s a right time and a wrong time to sell your answering service. Too many people put their answering service on the market in response to an emotional situation. Instead they should look at things from a logical perspective and …

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3 Ways to Right Size Your Answering Service

July 11, 2018

Right Size Your Answering Service to Maximize Efficiency and Boost Bottom Line Results In a prior post we asked if your small or medium-size answering service was the right size. Though growth occurs on an account-by-account basis, the infrastructure to support it usually stays steady for a time and then takes a big jump. It’s …

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Add Call Scripting to Your Call Center to Achieve Greater Outcomes

July 5, 2018

Empower Agents to Do More and Do It Better with Call Scripting As caller expectations rise, along with call complexity, agents must do more and must do it better. This starts with hiring the right agents, but to achieve the best results, you need to empower agents and enhance their abilities with advanced technology. This …

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Recent Posts

Finding a New Call Center is a Big Deal

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...


Agent Success Starts With Great Training

In the call center arena your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some...


Use a Broker to Find an Outsource Healthcare Call Center or Answering Service

The healthcare industry is under pressure from all sides: government, insurance companies, patients, and stakeholders. Everyone demands more for less:...


5 Tips to Email Marketing Success

Rumors abound that email is dead, that as a marketing medium it is past its prime. Let me confirm that these rumors are, in fact, nothing more than ru...


Don’t Expand Your Hospital Call Center When You Can Outsource

When a hospital call center faces pressure to do more in the face of considerable constraints, one solution, often the best one, is to outsource some ...


Use an Answering Service to Block Out Time

People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for e...


Selling a Distressed Answering Service

Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move ...


Why Insisting on a Stateside Call Center is an Ill-conceived Goal

When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may...