June 2018 - Call Center Sales Pro

Monthly Archives: June 2018

Is Your Small or Medium-Sized Answering Service the Right Size?

June 27, 2018

Trying to operate in answering service that is the wrong size is a quick way to lose money Most answering service owners want to grow their business. One way to grow is by acquiring an answering service, but the more common method is organic growth through sales and marketing. In this way an answering service …

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June 22, 2018

Aside from the level of the deal, every company wants to spin money out. It is understood that stretching a dollar is possible with Virtual Data Rooms. But how does it go? We took a resolution to tell you about different positive sides of Due Diligence rooms and to tell you in what way you …

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How to Generate Content for Your Newsletter

June 20, 2018

You’ve been collecting email addresses from your answering service clients and prospects for months. You know you need to do something with this information or it’s just a wasted effort. You know you should have an email newsletter. Making this decision is the easy part. And you know how to send a newsletter. But finding …

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June 19, 2018

For given that the internet possesses has been around, there have been a need with regards to protocols to hold data non-public and safe and sound. VPNs might be best for small business owners or sole proprietorships, just where employees will not often need to connect to the organization intranet remotely, and protection is not …

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June 19, 2018

For provided that the net has remained with us, there have been a need pertaining to protocols to hold data private and protected. VPNs work best for small enterprises or main proprietorships, just where employees usually do not often have to connect to the business intranet remotely, and secureness is not just a major matter. …

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June 19, 2018

For so long as the internet includes existed, there have been a need for the purpose of protocols to hold data personal and safe and sound. VPNs might be best for smaller businesses or lone proprietorships, where employees usually do not often have to connect to the business intranet remotely, and secureness is not just …

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June 19, 2018

For given that the internet comes with persisted, there is a need with respect to protocols to hold data exclusive and safe and sound. VPNs might be best for smaller businesses or sole proprietorships, just where employees usually do not often have to connect to the organization intranet remotely, and reliability is not only a …

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Call Centers Can Provide the Answer When Chatbots Overwhelm

June 13, 2018

Chatbots, which automate responses to social media inquiries, promise to provide some interesting customer service solutions, but they also pose threats if they run amuck. (See “What Are Chatbots and Will They Affect the Call Center?”) These computerized bots have the potential to automatically generate numerous transactions, even if the end user isn’t interested or …

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Buying a Distressed Answering Service

June 6, 2018

We talked about “Selling a Distressed Answering Service.” Now we look at this issue from the alternate perspective of the buyer. The key is to treat a seller as we would want them to treat us if our roles were reversed. This is not the time to squeeze every possible penny from the transaction; you …

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Recent Posts

7 Steps to Deal with an Underperforming Answering Service Sales Rep

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....


A Professional Billing Service Provides Added Value to Answering Services

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...


Use an Answering Service to Back-up Your Staff

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...


Use an Answering Service to Handle Your Office Hours Calls

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...


Use an Answering Service to Increase Staff Efficiency

Most people think of telephone answering services as doing things for you when you can’t do them or things you don’t want to do. This is true. How...


Don’t Let Agent Attendance Problems Drag Down Your Call Center

Attendance Issues Are Not Inevitable and They Can Be Dealt With Agent attendance problems are something too many call centers struggle with. Unlike ma...


Happy New Year!

Happy New Year! As we transition into a new year at Call Center Sales Pro, we want to wish you a successful and prosperous one. May this year be your ...


Merry Christmas!

Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holi...