May 2018 - Call Center Sales Pro

Monthly Archives: May 2018

Hospital System Sees Call Center as Marketing Tool

May 30, 2018

Heads turned and ears perked up by what the hospital’s VP of marketing said during a roundtable discussion at a recent convention: “Our call center is measurably our most cost-effective marketing tool.” The unspoken question on everyone’s mind was, “How?” “We look at the cost of each marketing initiative: direct mail, print ads, targeted online …

Read More

Are You Sick of Hearing Complaints about Your Answering Service?

May 23, 2018

No one wants to receive an assignment to investigate and vet a new call center. If all goes well you might get a pat on the back, and anything that goes bad is your fault. There’s not much of an upside, which is why most people don’t want to handle the task of finding a …

Read More

Is Your Answering Service Your Retirement Plan?

May 16, 2018

For many business owners their business is in effect their retirement plan. Yes, they do have a SEP or IRA, but most of their assets are tied up in their business. When it comes time for you to retire, you want to sell your answering service for the best possible terms in order to provide …

Read More

May 14, 2018

What is normally a VPN service? A VPN minimizes the risk of the employees having their security passwords and other organization data made up once they make use of a public network such seeing that a Wifi hotspot within an airport or hotel. If you want to cover the scouring the web activity pertaining to …

Read More

May 14, 2018

What can be a VPN service? A VPN decreases the risk of the employees having their security passwords and other organization details compromised once they make use of a public network such while a Wi fi hotspot within an airport or hotel. If you need to cover the browsing activity designed for a tad even …

Read More

May 14, 2018

What is undoubtedly a VPN service? A VPN minimizes the risk of the employees having their passwords and additional business facts made up once they use a public network such as a Wi-Fi hotspot within an airport or hotel. If you want to hide your shopping around activity for a little bit extra level of …

Read More

May 14, 2018

What is usually a VPN service? A VPN minimizes the risk of the employees having their account details and other organization details jeopardized the moment they make use of a public network such mainly because a Wi fi hotspot in an airport or hotel. If you need to conceal your viewing activity for the purpose …

Read More

May 13, 2018

So why do you want a website? Is it a hobby, small business, huge business, personal, wedding? Each one of these sites would be addressed diversely and have diverse structures, look over three sites from other persons in your curiosity area and find out what web pages they have individual site. Step two – Build …

Read More

May 13, 2018

So why do you want a site? Is it a spare time activity, small business, large business, personal, wedding? Each one of these sites can be addressed in a different way and have distinctive structures, check out three sites from other people in your curiosity area and discover what pages they have on their site. …

Read More

May 13, 2018

As to why do you want a website? Is it a hobby, small business, significant business, personal, wedding? Each one of these sites would be addressed in different ways and have distinctive structures, check out three sites from other people in your fascination area and find out what internet pages they have troubles site. Step …

Read More

Subscribe

Recent Posts

Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som...


How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i...


Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the...


Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full ...


Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...


Make Sure Your Email Has a Clear and Easy-to-Use Opt-Out Procedure

A key to keeping in touch with prospects for your answering service or call center is to collect email addresses and send out periodic updates or info...


Are You Sick of Hearing Complaints about Your Answering Service?

If you are the owner of a small business or the business manager in charge of overseeing your answering service, does it sometimes seem as if your ans...


Finding a New Call Center is a Big Deal

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...