February 2018 - Call Center Sales Pro

Monthly Archives: February 2018

What to Do When You Struggle with Sales and Marketing

February 28, 2018

Every telephone answering service and outsourcing call center owner wants to grow his or her business. There are only two ways to do so: growth through acquisition and growth through sales and marketing. The benefits of growth via a sales and marketing strategy is ongoing, incremental, month-after-month sales. It’s controllable and sustainable, yet many answering …

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8 Key Training Opportunities for Healthcare Call Centers

February 21, 2018

Healthcare call centers talk about training but few follow through by offering professional instruction that truly makes a difference. Consider these eight call center training areas: 1) HIPAA Compliance: HIPAA, the Health Insurance Portability and Accountability Act, applies directly to healthcare call centers. Is your call center truly doing all that HIPAA regulations require to …

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Quality Assurance is Essential for Healthcare Call Centers

February 14, 2018

Quality is the hallmark of great call centers, and a robust quality assurance (QA) program is what makes great call centers even greater. Nowhere is this more true than for healthcare call centers were any given call could have significant ramifications to the patient’s future health, even to the point of presenting life and death …

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Don’t Leave HIPAA Compliance Training to Chance

February 7, 2018

HIPAA, the Health Insurance Portability and Accountability Act, applies directly to healthcare call centers, both in house (as a covered entity or CE) and outsource (as a business associate or BA). Is your call center truly doing all that HIPAA regulations require in order to protect caller and patient personal health information and maintain compliance? …

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Recent Posts

7 Steps to Deal with an Underperforming Answering Service Sales Rep

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....


A Professional Billing Service Provides Added Value to Answering Services

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...


Use an Answering Service to Back-up Your Staff

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...


Use an Answering Service to Handle Your Office Hours Calls

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...


Use an Answering Service to Increase Staff Efficiency

Most people think of telephone answering services as doing things for you when you can’t do them or things you don’t want to do. This is true. How...


Don’t Let Agent Attendance Problems Drag Down Your Call Center

Attendance Issues Are Not Inevitable and They Can Be Dealt With Agent attendance problems are something too many call centers struggle with. Unlike ma...


Happy New Year!

Happy New Year! As we transition into a new year at Call Center Sales Pro, we want to wish you a successful and prosperous one. May this year be your ...


Merry Christmas!

Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holi...