January 2018 - Call Center Sales Pro

Monthly Archives: January 2018

Outsource Healthcare Call Center Work to Improve HCAHPS Scores

January 31, 2018

As most all people in healthcare know, HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) is a patient satisfaction survey. The Centers for Medicare and Medicaid Services require it for all US-based hospitals. The survey addresses adult inpatients (except for psychiatric patients). The results accomplish three things: 1) HCAHPS responses provide an effective …

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How to Successfully Deal with Answering Service Statistical Overload

January 24, 2018

Answering service systems generate a plethora of data, enough to approach big data proportions. All of these numbers are sufficient to make a statistical mathematician grin and a telephone answering service manager groan. So much data and so little time. Here are the possible options to consider: Ignore the Numbers: Face it, most people in …

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Should You Offer a Free Trial When Selling Answering Service?

January 16, 2018

Some answering services offer a free trial to new clients. Others do not. Both camps are adamant about their reasons for making this decision. While there isn’t a right answer, it’s critical to carefully consider the pros and cons of each option, strategically picking the approach that best fits your business and business goals. Ask …

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Sales Support Pays Off Huge for Quality-Minded Answering Service

January 12, 2018

Supplementing internal sales and marketing with third party sales support is a winning strategy Cunningham Communications, founded in 1989, worked hard over the years to build its reputation as a quality answering service and establish itself as a leading provider. Their growth came from word-of-mouth referrals and sales and marketing efforts. However, Sue Milito, the …

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HIPAA Applies to Your Outsourcing Call Center, Too

January 3, 2018

As mentioned in “Five Things to Check Before Outsourcing Your Healthcare Calls,” it’s critical to hire a call center that complies with HIPAA, the Health Insurance Portability and Accountability Act. Don’t assume every outsource healthcare call center is HIPAA compliant. Though they should be, not all are. You know that HIPAA compliance is essential, and …

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Recent Posts

7 Steps to Deal with an Underperforming Answering Service Sales Rep

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....


A Professional Billing Service Provides Added Value to Answering Services

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...


Use an Answering Service to Back-up Your Staff

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...


Use an Answering Service to Handle Your Office Hours Calls

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...


Use an Answering Service to Increase Staff Efficiency

Most people think of telephone answering services as doing things for you when you can’t do them or things you don’t want to do. This is true. How...


Don’t Let Agent Attendance Problems Drag Down Your Call Center

Attendance Issues Are Not Inevitable and They Can Be Dealt With Agent attendance problems are something too many call centers struggle with. Unlike ma...


Happy New Year!

Happy New Year! As we transition into a new year at Call Center Sales Pro, we want to wish you a successful and prosperous one. May this year be your ...


Merry Christmas!

Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holi...