December 2017 - Call Center Sales Pro

Monthly Archives: December 2017

Fast-Track Lead Processing to Maximize Sales Outcomes

December 27, 2017

It takes time to process sales leads, which decreases close rates In looking at lead response times, we already know that the faster the lead response, the greater the chances of closing a sale. For most companies who care about such things, their focus is on getting their salespeople to respond faster. This is a …

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Call Center Sales Pro Taps Pete Gilhooly as Director of Hospital Call Centers

December 21, 2017

Pete Gilhooly, Telecom veteran with fifteen years’ experience in healthcare vertical joins Call Center Sales Pro FOR IMMEDIATE RELEASE: December 20, 2017 Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Pete Gilhooly joined their team as director of hospital call centers. In this new position he will work to fine-tune …

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The Three Critical Metrics for Lead Response

December 20, 2017

Keep Total Lead Qualification Time Low to Maximize Results We’ve discussed how low lead response times affect the likelihood of being able to eventually qualify leads, and then close sales. However, when looking at the big picture, there are three critical metrics we must track. Each one impacts the other two. Lead Response Time The …

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A Slow Lead Response Produces Low Lead Qualification Rates

December 13, 2017

Maximize lead qualification rates by responding to inquiries fast A common complaint among salespeople is not having enough quality leads. They might wish they had more leads or have higher quality leads or both. However, the problem might not be with the inquiries but with how the salesperson handles them. Yes, the way a salesperson …

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Call Center Sales Pro Exceeds Expectations of Leading Healthcare Provider

December 11, 2017

Medical call center now shines as patients’ first point of contact to provide professional entry point for healthcare services As the healthcare industry continues to evolve, telephone communications between patients and provider networks continue to grow in importance. Call Center Sales Pro, a call center consultancy and outsource provider for the healthcare industry, is poised …

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5 Tips for Placing Callers on Hold

December 6, 2017

It’s critical for call center agents to exercise care before putting callers on hold Last week we talked about how much callers dislike being transferred. Something they hate almost as much is being put on hold. Placing callers on hold sends a clear message that something else is more important than them and their call. …

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