November 2017 - Call Center Sales Pro

Monthly Archives: November 2017

Callers Hate the Word Transfer—And for Good Reason

November 29, 2017

Call center agents must master the art of transferring calls Many callers shudder when they learn their call is about to be transferred. And they have good reason to be concerned. Too often a call transfer does not go well. Common complaints include being disconnected, being transferred to the wrong party, and worst of all, …

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What is a Good Lead Response Time?

November 22, 2017

Sales inquiries and leads go from hot to not interested faster than you might think When a potential customer is interested in learning more about your products and services they reach out to you for more information. Since they’ve sought you out, this means theirs is a hot lead and your chance of closing the …

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6 Reasons Why Customers Don’t Complain Even When They Should

November 15, 2017

Companies must view customer complaints as an opportunity, not as a hassle The reality is that most unhappy customers never take the time to let companies know about being unhappy or upset. However, they will tell their friends all about it and in great detail. This is unfair to the company, for it never gets …

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How to Be an Inspirational Leader

November 8, 2017

Motivate your staff to accomplish great things and pursue astonishing outcomes Have you ever heard someone described as a born leader? This is a misnomer. While some characteristics of great leadership may come naturally to some people, the reality is that all leaders need to hone their skills if they expect their charges to follow …

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10 Character Traits of a Leader Worth Following

November 1, 2017

Effective leadership is a skill that can be learned and must be honed We’ve all heard stories of business leaders whose staff accomplished phenomenal results. Often these leaders had fiery personalities who made demands on their employees and were tyrants to work for. They would resort to threats and intimidation to accomplish their objectives. While …

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