November 2017 - Call Center Sales Pro

Monthly Archives: November 2017

Callers Hate the Word Transfer—And for Good Reason

November 29, 2017

Call center agents must master the art of transferring calls Many callers shudder when they learn their call is about to be transferred. And they have good reason to be concerned. Too often a call transfer does not go well. Common complaints include being disconnected, being transferred to the wrong party, and worst of all, …

Read More

What is a Good Lead Response Time?

November 22, 2017

Sales inquiries and leads go from hot to not interested faster than you might think When a potential customer is interested in learning more about your products and services they reach out to you for more information. Since they’ve sought you out, this means theirs is a hot lead and your chance of closing the …

Read More

6 Reasons Why Customers Don’t Complain Even When They Should

November 15, 2017

Companies must view customer complaints as an opportunity, not as a hassle The reality is that most unhappy customers never take the time to let companies know about being unhappy or upset. However, they will tell their friends all about it and in great detail. This is unfair to the company, for it never gets …

Read More

How to Be an Inspirational Leader

November 8, 2017

Motivate your staff to accomplish great things and pursue astonishing outcomes Have you ever heard someone described as a born leader? This is a misnomer. While some characteristics of great leadership may come naturally to some people, the reality is that all leaders need to hone their skills if they expect their charges to follow …

Read More

10 Character Traits of a Leader Worth Following

November 1, 2017

Effective leadership is a skill that can be learned and must be honed We’ve all heard stories of business leaders whose staff accomplished phenomenal results. Often these leaders had fiery personalities who made demands on their employees and were tyrants to work for. They would resort to threats and intimidation to accomplish their objectives. While …

Read More

Subscribe

Recent Posts

Which is More Important, Your Top Line or Your Bottom Line?

Most people know that a business needs a strong “bottom line” if it is to remain viable and stay in business. But they may not be as clear about t...


When is the Right Time to Buy an Answering Service?

We talked about when it is the right time to sell your telephone answering service and when it is the wrong time. These posts were both from a seller...


Use a Contracted Services Provider to Implement Your Special Call Center Projects

Common Call Center Services Initiatives that Are Available from a Contracted Services Professional Does this sound like your call center? You can hand...


Three Ways to Complete Call Center Projects and Advance Critical Initiatives

Don’t Let a Lack of Human Resources Keep Your Call Center from Moving Forward The call center industry undergoes continuous change. Failing to keep ...


Healthcare Call Centers Use Contracted Services to Drive Results Fast

Learn How Contracted Services Can Benefit Your Healthcare Call Center When you’re ready to take your healthcare call center to the next level, don...


Improve Cost Containment Using Healthcare Call Centers

A huge concern among healthcare providers is cost containment. Aside from this being a responsible healthcare goal, especially for uninsured and under...


Expand Patient Access Using Healthcare Call Centers

A buzzword in the healthcare industry is patient access. Increasing patient access provides more care options to patients and improves their level of ...


How an Answering Service Can Enhance Healthcare

Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable The telephone is rapidly becoming a valuable tool to enhance...