October 2017 - Call Center Sales Pro

Monthly Archives: October 2017

10 Tips to Create a Winning Call Center Team

October 25, 2017

How to develop a staff with a can-do-anything attitude Running a successful call center is hard. It requires dedication, focus, and a great team. Place the emphasis on team. Not every manager has what it takes to develop an effective, quality call center. Many have tried, but not as many have succeeded. Although there’s no …

Read More

8 Tips to Make Your Call Center Agents Happier

October 18, 2017

Happy agents will work harder to produce happy callers and customers Call center work is hard. Not every person who accepts a position as a call center agent has the determination to stay in that position for the long-term. This is one reason why most call centers experience a high turnover rate. While some aspects …

Read More

Should You Outsource Some of Your Healthcare Calls?

October 11, 2017

In a prior post, we discussed the importance of not having triage nurses handle basic phone calls. Doing so would be a misapplication of their skills and drive costs up. There are seven types of phone calls that nurses shouldn’t handle: give out routine information, take messages, dispatch urgent calls, set appointments, confirm appointments, handle …

Read More

October 9, 2017

Veteran business leader to take growing call center consultancy to the next level FOR IMMEDIATE RELEASE: October 9, 2017 Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Chris Calhoun has joined their team to fill the newly created position of vice president of operations. In this role, Calhoun’s primary focus …

Read More

Are You a Responsive Answering Service?

October 5, 2017

People who use answering services want them to be responsive. It’s easy to understand why. In today’s modern culture, people don’t want to wait. They want it now; they expect immediate gratification. But when it comes to understanding what it means to be responsive, several ideas come to mind. And each one is essential for …

Read More

Weathering the Storm: Lessons Learned From Hurricane Harvey

October 2, 2017

Providing Answering Service Backup Support From a Thousand Miles Away When hurricane Harvey reached landfall in the United States this August, it became the first hurricane to do so in over a decade. After a 12-year lull, people in the United States of America experienced firsthand the devastating power of this hurricane’s 130 miles-per-hour winds …

Read More

Subscribe

Recent Posts

Finding a New Call Center is a Big Deal

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...


Agent Success Starts With Great Training

In the call center arena your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some...


Use a Broker to Find an Outsource Healthcare Call Center or Answering Service

The healthcare industry is under pressure from all sides: government, insurance companies, patients, and stakeholders. Everyone demands more for less:...


5 Tips to Email Marketing Success

Rumors abound that email is dead, that as a marketing medium it is past its prime. Let me confirm that these rumors are, in fact, nothing more than ru...


Don’t Expand Your Hospital Call Center When You Can Outsource

When a hospital call center faces pressure to do more in the face of considerable constraints, one solution, often the best one, is to outsource some ...


Use an Answering Service to Block Out Time

People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for e...


Selling a Distressed Answering Service

Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move ...


Why Insisting on a Stateside Call Center is an Ill-conceived Goal

When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may...