October 2017 - Call Center Sales Pro

Monthly Archives: October 2017

10 Tips to Create a Winning Call Center Team

October 25, 2017

How to develop a staff with a can-do-anything attitude Running a successful call center is hard. It requires dedication, focus, and a great team. Place the emphasis on team. Not every manager has what it takes to develop an effective, quality call center. Many have tried, but not as many have succeeded. Although there’s no …

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8 Tips to Make Your Call Center Agents Happier

October 18, 2017

Happy agents will work harder to produce happy callers and customers Call center work is hard. Not every person who accepts a position as a call center agent has the determination to stay in that position for the long-term. This is one reason why most call centers experience a high turnover rate. While some aspects …

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Should You Outsource Some of Your Healthcare Calls?

October 11, 2017

In a prior post, we discussed the importance of not having triage nurses handle basic phone calls. Doing so would be a misapplication of their skills and drive costs up. There are seven types of phone calls that nurses shouldn’t handle: give out routine information, take messages, dispatch urgent calls, set appointments, confirm appointments, handle …

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October 9, 2017

Veteran business leader to take growing call center consultancy to the next level FOR IMMEDIATE RELEASE: October 9, 2017 Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Chris Calhoun has joined their team to fill the newly created position of vice president of operations. In this role, Calhoun’s primary focus …

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Are You a Responsive Answering Service?

October 5, 2017

People who use answering services want them to be responsive. It’s easy to understand why. In today’s modern culture, people don’t want to wait. They want it now; they expect immediate gratification. But when it comes to understanding what it means to be responsive, several ideas come to mind. And each one is essential for …

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Weathering the Storm: Lessons Learned From Hurricane Harvey

October 2, 2017

Providing Answering Service Backup Support From a Thousand Miles Away When hurricane Harvey reached landfall in the United States this August, it became the first hurricane to do so in over a decade. After a 12-year lull, people in the United States of America experienced firsthand the devastating power of this hurricane’s 130 miles-per-hour winds …

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Recent Posts

Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som...


How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i...


Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the...


Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full ...


Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...


Make Sure Your Email Has a Clear and Easy-to-Use Opt-Out Procedure

A key to keeping in touch with prospects for your answering service or call center is to collect email addresses and send out periodic updates or info...


Are You Sick of Hearing Complaints about Your Answering Service?

If you are the owner of a small business or the business manager in charge of overseeing your answering service, does it sometimes seem as if your ans...


Finding a New Call Center is a Big Deal

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...