October 2017 - Call Center Sales Pro

Monthly Archives: October 2017

10 Tips to Create a Winning Call Center Team

October 25, 2017

How to develop a staff with a can-do-anything attitude Running a successful call center is hard. It requires dedication, focus, and a great team. Place the emphasis on team. Not every manager has what it takes to develop an effective, quality call center. Many have tried, but not as many have succeeded. Although there’s no …

Read More

8 Tips to Make Your Call Center Agents Happier

October 18, 2017

Happy agents will work harder to produce happy callers and customers Call center work is hard. Not every person who accepts a position as a call center agent has the determination to stay in that position for the long-term. This is one reason why most call centers experience a high turnover rate. While some aspects …

Read More

Should You Outsource Some of Your Healthcare Calls?

October 11, 2017

In a prior post, we discussed the importance of not having triage nurses handle basic phone calls. Doing so would be a misapplication of their skills and drive costs up. There are seven types of phone calls that nurses shouldn’t handle: give out routine information, take messages, dispatch urgent calls, set appointments, confirm appointments, handle …

Read More

Call Center Sales Pro Expands; Taps Chris Calhoun as VP of Operations

October 9, 2017

Veteran business leader to take growing call center consultancy to the next level FOR IMMEDIATE RELEASE: October 9, 2017 Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Chris Calhoun has joined their team to fill the newly created position of vice president of operations. In this role, Calhoun’s primary focus …

Read More

Are You a Responsive Answering Service?

October 5, 2017

People who use answering services want them to be responsive. It’s easy to understand why. In today’s modern culture, people don’t want to wait. They want it now; they expect immediate gratification. But when it comes to understanding what it means to be responsive, several ideas come to mind. And each one is essential for …

Read More

Weathering the Storm: Lessons Learned From Hurricane Harvey

October 2, 2017

Providing Answering Service Backup Support From a Thousand Miles Away When hurricane Harvey reached landfall in the United States this August, it became the first hurricane to do so in over a decade. After a 12-year lull, people in the United States of America experienced firsthand the devastating power of this hurricane’s 130 miles-per-hour winds …

Read More

Subscribe

Recent Posts

7 Steps to Deal with an Underperforming Answering Service Sales Rep

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....


A Professional Billing Service Provides Added Value to Answering Services

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...


Use an Answering Service to Back-up Your Staff

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...


Use an Answering Service to Handle Your Office Hours Calls

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...


Use an Answering Service to Increase Staff Efficiency

Most people think of telephone answering services as doing things for you when you can’t do them or things you don’t want to do. This is true. How...


Don’t Let Agent Attendance Problems Drag Down Your Call Center

Attendance Issues Are Not Inevitable and They Can Be Dealt With Agent attendance problems are something too many call centers struggle with. Unlike ma...


Happy New Year!

Happy New Year! As we transition into a new year at Call Center Sales Pro, we want to wish you a successful and prosperous one. May this year be your ...


Merry Christmas!

Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holi...