September 2017 - Call Center Sales Pro

Monthly Archives: September 2017

What Are the Risks of Hiring Home-Based Agents for Your Corporate Call Center?

September 27, 2017

In a prior post we looked at using a work-at-home model for your corporate call center. The benefits are many. These include being able to tap a new labor market, find employees with superior skills, increase agent retention, realize greater scheduling flexibility, and improve overall call center effectiveness. However, before you rush to embrace this …

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4 Reasons for a Low Conversion Rate

September 19, 2017

Most telephone answering services use some sort of marketing to grow their business. If your answering service can grow without any marketing, that’s great. However, most aren’t so fortunate. There are two key metrics when it comes to analyzing marketing efforts, be it online or offline. The first is response rate, that is, the percentage …

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What Should You Do Before Switching Call Center Providers?

September 7, 2017

Despite a lot of initial promise and your high expectations for a successful outcome, sometimes outsource call centers don’t work out as expected. What should you do if this happens? The first thought is to fire them and hire a new one. And whether you go through this arduous process yourself or tap the expertise …

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Recent Posts

Finding a New Call Center is a Big Deal

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Agent Success Starts With Great Training

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Rumors abound that email is dead, that as a marketing medium it is past its prime. Let me confirm that these rumors are, in fact, nothing more than ru...


Don’t Expand Your Hospital Call Center When You Can Outsource

When a hospital call center faces pressure to do more in the face of considerable constraints, one solution, often the best one, is to outsource some ...


Use an Answering Service to Block Out Time

People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for e...


Selling a Distressed Answering Service

Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move ...


Why Insisting on a Stateside Call Center is an Ill-conceived Goal

When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may...