September 2017 - Call Center Sales Pro

Monthly Archives: September 2017

What Are the Risks of Hiring Home-Based Agents for Your Corporate Call Center?

September 27, 2017

In a prior post we looked at using a work-at-home model for your corporate call center. The benefits are many. These include being able to tap a new labor market, find employees with superior skills, increase agent retention, realize greater scheduling flexibility, and improve overall call center effectiveness. However, before you rush to embrace this …

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4 Reasons for a Low Conversion Rate

September 19, 2017

Most telephone answering services use some sort of marketing to grow their business. If your answering service can grow without any marketing, that’s great. However, most aren’t so fortunate. There are two key metrics when it comes to analyzing marketing efforts, be it online or offline. The first is response rate, that is, the percentage …

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What Should You Do Before Switching Call Center Providers?

September 7, 2017

Despite a lot of initial promise and your high expectations for a successful outcome, sometimes outsource call centers don’t work out as expected. What should you do if this happens? The first thought is to fire them and hire a new one. And whether you go through this arduous process yourself or tap the expertise …

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Which is More Important, Your Top Line or Your Bottom Line?

Most people know that a business needs a strong “bottom line” if it is to remain viable and stay in business. But they may not be as clear about t...


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