June 2017 - Call Center Sales Pro

Monthly Archives: June 2017

The Lifecycle of a Lead

June 29, 2017

Sales success at telephone answering services starts with a sales funnel. Picture a funnel. Pour leads into the top, and sales flow out the bottom. This assumes you have an effective sales team in place to work the leads. Alternately, an empty sales funnel will produce no sales, regardless of how good your salesforce. No …

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Top 10 Answering Service Essentials

June 20, 2017

Toward the end of last year, Clutch, a B2B ratings and reviews firm, surveyed 300 US-based companies that used answering services. The items on their list of top ten answering service essentials is not surprising, however, their order of importance is, with some running counter to commonly held answering service industry assumptions. Respondents rated the …

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Answering Service Case Study: Insurance Agent Loses with Answering Machine

June 20, 2017

As an independent insurance agent, Jack Kippling had been in the industry most of his career. To grow his clientele he would buy mailing lists of new area residences and send them a series of marketing letters spread over two years. This resulted in steady growth year after year. For two decades this provided a …

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4 Keys to Tracking Online Ad Effectiveness

June 15, 2017

The beauty of using online marketing to promote your telephone answering service is the ready availability of performance data to analyze a marketing campaign’s effectiveness. Don’t overlook this. Too many people do. A common online marketing opportunity is paid ads, such as Google AdWords or social media platforms, such as Facebook or Twitter. Don’t just …

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5 Benefits from Outsourcing Your Healthcare Call Center

June 9, 2017

There are many advantages in outsourcing healthcare call center work. Consider these five benefits before you categorically dismiss the idea of outsourcing. You’ll be glad you did. 1) Increase Quality: When you select the right call center outsourcing partner, you can expect an overall increase in service quality. While this may seem counter intuitive, once …

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Answering Service Case Study: Restoration Service Saves the Day—and the House

June 8, 2017

Michael and Susan Carbine had spent the last six months doing a meticulous remodel of their beloved home. Their kitchen was last, and they pulled out all the stops: top-of-the line stainless steel appliances, exquisite quartz countertops, deluxe cabinets, and rich hardwood flooring. With the remodel finally complete they spent all Saturday putting their kitchen …

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5 Tips to Grow Your Answering Service

June 7, 2017

Most everyone who owns or runs a telephone answering service dreams of growing it bigger. This allows you to service more clients, provide jobs to more people, and generate increased revenue. Of course the side effect of all this is increased compensation for you as the owner or manager. With this in mind, here are …

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Use an Answering Service to Answer Caller’s Questions

June 6, 2017

  Most people know that telephone answering services can take messages, but answering services also excel at giving out information. In either instance, the goal is the same: to delight callers, save you time, and minimize interruptions. As a starting point, think of what you include in an FAQ section on your website. This information …

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How to Select a Call Center Broker

June 1, 2017

Using a call center broker to help you find an outsource call center to process your calls offers many benefits. A call center broker can save you time by speeding your campaign to a successful launch. A broker can also find a service provider that meets your specific needs and expectations. Another advantage of using …

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Recent Posts

Use an Answering Service to Cover Sick Days

Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p...

What Is a Call Center?

If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an...

Implement an Agent Development Program

Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf...

Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som...

How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i...

Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the...

Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full ...

Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...