May 2017 - Call Center Sales Pro

Monthly Archives: May 2017

What Are the Benefits of Growth Through Acquisition?

May 30, 2017

In our post “When Growth Via Acquisition Makes Sense” we looked at the six reasons to make an acquisition to grow your telephone answering service. While sales and marketing initiatives provide consistent, controlled growth month after month, growth via acquisition also has several key benefits that shouldn’t be overlooked. Pump up Financials Fast: An acquisition …

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Understand Your Sales Funnel to Meet Your Sales Goals

May 25, 2017

The concept of the sales funnel is straightforward. Pour leads into the top of the funnel and sales drip out the bottom. The more leads you start with, the more sales you’ll get. The fewer leads, the fewer sales. But the reality is you’ll never get more sales then you have leads. This applies to …

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Answering Service Case Study: Security Solutions for Security Guards

May 18, 2017

Gerard Hoover sighed. His new security guard monitoring system wasn’t working as well as he hoped. With his staff of guards scattered around the city and working alone, he wanted to make sure they were doing their job, as well as ensure their safety – especially at night. Each checkpoint at each facility was online. …

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How to Develop a Top-Notch Sales Team for Your Answering Service

May 16, 2017

As the owner or manager of an answering service you have many areas to address. Each one demands focus and requires attention. These include operations, customer service, sales and marketing, technical, accounting, and administration. Few people can master all six, so the wise leader builds up key staff to take over these essential areas, especially …

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Outsource Your Healthcare Call Center Work to Streamline Operations

May 11, 2017

Efficiency emerges as the vanguard in most all businesses. Even in healthcare, where quality interactions and successful outcomes, demand primary attention, efficacy remains as a key tool to achieve these desired results. Perhaps nowhere is this more critical than in healthcare call centers, where every second counts, sometimes with life and death ramifications. While many …

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How to Find a Call Center When Failure Is Not an Option

May 9, 2017

You’re putting together the biggest marketing campaign of your career. And you’re pleased with how nicely it’s coming together. Your company has committed a lot of money to your plan, and their future is riding on the results you promised to provide. Quite literally your job is on the line. You have great confidence in …

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Beware the Risks of Running a Hybrid Call Center

May 4, 2017

A Hybrid Call Center is a call center that handles both incoming and outgoing calls. For upper corporate management that doesn’t understand call centers—and upper management in most corporations lack this requisite background—an inbound call seems little different than an outbound call. As such, they may dictate that you turn your happily humming inbound call …

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Use an Answering Service to Take Drug Trial Applications

May 4, 2017

The array of services that telephone answering services can provide is limited only by imagination. But lest you think this next example is theoretical, it comes from the real world of answering services. Yes, answering services are an ideal resource to take drug trial applications. Pharmaceutical companies focus on producing medicines. Answering services focus on …

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Answering Service Case Study: Attorney Seeks Maximum Impact for Minimal Cost

May 4, 2017

Dustin Murphy was stepping into his future, with law school behind him and his new practice before him. He needed to make the most of the opportunities his law degree afforded him because he had financed his entire education; the young attorney had saddled himself with $150,000 in student loans. Instead of renting his plush …

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When Growth Via Acquisition Makes Sense

May 2, 2017

Growing your telephone answering service via sales and marketing allows for controlled, sustainable business development. In most cases, using a sales and marketing strategy stands as the preferred method to offset client attrition and provide incremental week-after-week growth. The alternative to answering service growth via sales and marketing is growth via acquisition. Just because pursuing …

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Recent Posts

7 Steps to Deal with an Underperforming Answering Service Sales Rep

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....

A Professional Billing Service Provides Added Value to Answering Services

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...

Use an Answering Service to Back-up Your Staff

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...

Use an Answering Service to Handle Your Office Hours Calls

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...

Use an Answering Service to Increase Staff Efficiency

Most people think of telephone answering services as doing things for you when you can’t do them or things you don’t want to do. This is true. How...

Don’t Let Agent Attendance Problems Drag Down Your Call Center

Attendance Issues Are Not Inevitable and They Can Be Dealt With Agent attendance problems are something too many call centers struggle with. Unlike ma...

Happy New Year!

Happy New Year! As we transition into a new year at Call Center Sales Pro, we want to wish you a successful and prosperous one. May this year be your ...

Merry Christmas!

Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holi...