May 2017 - Call Center Sales Pro

Monthly Archives: May 2017

What Are the Benefits of Growth Through Acquisition?

May 30, 2017

In our post “When Growth Via Acquisition Makes Sense” we looked at the six reasons to make an acquisition to grow your telephone answering service. While sales and marketing initiatives provide consistent, controlled growth month after month, growth via acquisition also has several key benefits that shouldn’t be overlooked. Pump up Financials Fast: An acquisition …

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Understand Your Sales Funnel to Meet Your Sales Goals

May 25, 2017

The concept of the sales funnel is straightforward. Pour leads into the top of the funnel and sales drip out the bottom. The more leads you start with, the more sales you’ll get. The fewer leads, the fewer sales. But the reality is you’ll never get more sales then you have leads. This applies to …

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Answering Service Case Study: Security Solutions for Security Guards

May 18, 2017

Gerard Hoover sighed. His new security guard monitoring system wasn’t working as well as he hoped. With his staff of guards scattered around the city and working alone, he wanted to make sure they were doing their job, as well as ensure their safety – especially at night. Each checkpoint at each facility was online. …

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How to Develop a Top-Notch Sales Team for Your Answering Service

May 16, 2017

As the owner or manager of an answering service you have many areas to address. Each one demands focus and requires attention. These include operations, customer service, sales and marketing, technical, accounting, and administration. Few people can master all six, so the wise leader builds up key staff to take over these essential areas, especially …

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Outsource Your Healthcare Call Center Work to Streamline Operations

May 11, 2017

Efficiency emerges as the vanguard in most all businesses. Even in healthcare, where quality interactions and successful outcomes, demand primary attention, efficacy remains as a key tool to achieve these desired results. Perhaps nowhere is this more critical than in healthcare call centers, where every second counts, sometimes with life and death ramifications. While many …

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How to Find a Call Center When Failure Is Not an Option

May 9, 2017

You’re putting together the biggest marketing campaign of your career. And you’re pleased with how nicely it’s coming together. Your company has committed a lot of money to your plan, and their future is riding on the results you promised to provide. Quite literally your job is on the line. You have great confidence in …

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Beware the Risks of Running a Hybrid Call Center

May 4, 2017

A Hybrid Call Center is a call center that handles both incoming and outgoing calls. For upper corporate management that doesn’t understand call centers—and upper management in most corporations lack this requisite background—an inbound call seems little different than an outbound call. As such, they may dictate that you turn your happily humming inbound call …

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Use an Answering Service to Take Drug Trial Applications

May 4, 2017

The array of services that telephone answering services can provide is limited only by imagination. But lest you think this next example is theoretical, it comes from the real world of answering services. Yes, answering services are an ideal resource to take drug trial applications. Pharmaceutical companies focus on producing medicines. Answering services focus on …

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Answering Service Case Study: Attorney Seeks Maximum Impact for Minimal Cost

May 4, 2017

Dustin Murphy was stepping into his future, with law school behind him and his new practice before him. He needed to make the most of the opportunities his law degree afforded him because he had financed his entire education; the young attorney had saddled himself with $150,000 in student loans. Instead of renting his plush …

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When Growth Via Acquisition Makes Sense

May 2, 2017

Growing your telephone answering service via sales and marketing allows for controlled, sustainable business development. In most cases, using a sales and marketing strategy stands as the preferred method to offset client attrition and provide incremental week-after-week growth. The alternative to answering service growth via sales and marketing is growth via acquisition. Just because pursuing …

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Recent Posts

Use an Answering Service to Cover Sick Days

Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p...

What Is a Call Center?

If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an...

Implement an Agent Development Program

Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf...

Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som...

How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i...

Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the...

Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full ...

Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...