March 2017 - Call Center Sales Pro

Monthly Archives: March 2017

What Can a Call Center Consultant Do For You?

March 30, 2017

If you’re contemplating whether you should hire a call center consultant, consider these four common reasons. While you may need help in just one area, the more likely outcome is realizing all four results. Even the best call centers can become better, and a call center consultant is the fastest, most cost-effective way to get …

Read More

4 Common Attitudes When Considering a Call Center Consultant

March 23, 2017

When owners of outsourcing call centers and managers of corporate call centers consider tapping the expertise of a call center consultancy, one of four responses occurs. Sometimes, as is the case with the first three reactions, their initial thoughts are not their final one. In fact, some decision makers progress from the first perspective to …

Read More

Quality Assurance for Call Centers: Use a Management Portal for Evaluations

March 16, 2017

At the heart of every call center is a heart that beats with the imperative for quality: Quality service provided by quality agents to drive quality interactions and produce quality outcomes. Everyone talks quality. Everyone wants quality. But how can you know if quality actually happens? The solution is agent quality assurance evaluations or QA …

Read More

Tap Outside Sales Experts to Grow Your Call Center

March 16, 2017

Although many factors can spur growth in outsource call centers and telephone answering services, the key growth driver remains sales and marketing. While reputation, quality service, and referral programs all help produce sales, the most results come from strategic marketing and professional sales initiatives. Yet many outsource call centers and answering services struggle when it …

Read More

Tap Outside Sales Experts to Grow Your Call Center

March 16, 2017

Although many factors can spur growth in outsource call centers and telephone answering services, the key growth driver remains sales and marketing. While reputation, quality service, and referral programs all help produce sales, the most results come from strategic marketing and professional sales initiatives. Yet many outsource call centers and answering services struggle when it …

Read More

IT and Programing Services Help Call Centers Maximize Results

March 10, 2017

Face it. Call centers run on technology. It’s a fact we can’t escape, even if we wish we could. As a result we must master our technology, one way or another. Some call centers address this need for technological expertise by hiring and building out an IT and programing department. Other call centers tap existing …

Read More

What You Can Expect From a Call Center Management Portal

March 10, 2017

Call center systems produce reams of data. If you’re into numbers your call center platform’s and system’s various reports will keep you happy for days. If you’re more of a people person, as is the case with most call center managers and supervisors, all this data makes your eyes glaze over and your head spin. …

Read More

Answering Service Case Study: Coffee Shop Seeks Solution to Handle Fast Growth

March 10, 2017

Bret Haas opened Barista Bravo a decade ago to meet the need for a local, homegrown coffee shop and hangout. He had a great location and developed a regular clientele within his first year. He wanted to add some bakery goods to complement his hot and cold specialty coffees. When he developed a relationship with …

Read More

Subscribe

Recent Posts

Finding a New Call Center is a Big Deal

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...


Agent Success Starts With Great Training

In the call center arena your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some...


Use a Broker to Find an Outsource Healthcare Call Center or Answering Service

The healthcare industry is under pressure from all sides: government, insurance companies, patients, and stakeholders. Everyone demands more for less:...


5 Tips to Email Marketing Success

Rumors abound that email is dead, that as a marketing medium it is past its prime. Let me confirm that these rumors are, in fact, nothing more than ru...


Don’t Expand Your Hospital Call Center When You Can Outsource

When a hospital call center faces pressure to do more in the face of considerable constraints, one solution, often the best one, is to outsource some ...


Use an Answering Service to Block Out Time

People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for e...


Selling a Distressed Answering Service

Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move ...


Why Insisting on a Stateside Call Center is an Ill-conceived Goal

When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may...