February 2017 - Call Center Sales Pro

Monthly Archives: February 2017

Answering Service Case Study: Apartment Tenants Get 24/7 Service

February 17, 2017

Allan and Peg Miller purchased their first investment property two years after graduating from college. Today, they own a small property management company that includes twelve units in three buildings. Surprisingly, they credit the success of their small company to their telephone answering service. We bought our first rental property when we first got married,” …

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5 Reasons Why You Should Pursue Strategic Rate Increases

February 15, 2017

Smart answering service managers make strategic rate increases each month, adjusting the rates of their least profitable clients. This is preferable to making annual across-the-board increases, which affect clients unevenly. And it’s certainly superior to not doing any rate increases, which could move an answering service toward insolvency. Here are five reasons why an answering …

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Use an Answering Service to Improve Your Communication Quality

February 13, 2017

Unless you operate an outsource call center, your business’s purpose is not to provide effective communication; it’s to do something else. Your organization exists to deliver a product or service, and you built your core competencies around that effort. Telephone communication is a secondary issue, perhaps even a distraction from your central business mission. Though …

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When Not to Change Call Centers: A Broker Can Tell

February 10, 2017

Whenever expectations fall short with a vendor, any vendor, the first reaction is to find a new one. Though this may offer short-term gratification, changing vendors may not achieve the results we hope for. We all know of business executives who churn through every possible vendor until they have tried and subsequently fired everyone. Then …

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The Price For Answering Service Isn’t As Important As You Think

February 8, 2017

Ask telephone answering service salespeople to identify the most important concern buyers have when selecting an answering service, and they will say: “Price.” And they won’t even need to think about it. However, ask the buyers of answering services the same question and you will receive a far different answer. It isn’t price, which in …

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Optimize Your Corporate Call Center

February 6, 2017

Does your company have a call center? Before you say “no,” let’s give this some careful consideration. You might have one (or more) call centers in your company and not even know it. Consider these areas that qualify as corporate call centers: a team who fields phone calls a group that handles customer emails staff …

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Answering Service Case Study: Communications Professional Hones Skills While Raising Family

February 3, 2017

Danita Foster, an accomplished professional, made a decision that changed her life. After her second child was born, she decided to leave her job as a corporate communications officer for a public utility and stay at home full-time. “It was so hard to leave my first child and go back to work, I just couldn’t …

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Use an Answering Service to Screen Help Wanted Inquiries

February 1, 2017

Finding good employees can be a challenge. On one extreme are jobs that are hard to fill, with a shortage of qualified candidates. The opposite scenario are openings, typically entry level positions, that produce a deluge of applicants, some qualified and others, not so much. While help wanted ads in newspapers and trade magazines were …

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Recent Posts

Use an Answering Service to Cover Sick Days

Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p...


What Is a Call Center?

If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an...


Implement an Agent Development Program

Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf...


Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som...


How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i...


Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the...


Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full ...


Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...