January 2017 - Call Center Sales Pro

Monthly Archives: January 2017

Outsource Your Healthcare Call Center Work to Increase Quality

January 30, 2017

If your healthcare company runs an in house call center, it is one of many things your organization must do and that demands attention. While quality is certainly a goal, it sometimes looms as a challenging objective to achieve. After all, you have a fixed amount of time and limited resources to devote to your …

Read More

Grow Your Answering Service Through Acquisition

January 27, 2017

There are two ways to grow your telephone answering service. One is through a strategic sales and marketing initiative, and the other is through acquisitions. Both have their advantages. Some answering services prefer the controlled month-after-month growth achieved through a deliberate sales and marketing program, while others favor to grow in spurts via acquisitions. Some …

Read More

Answering Service Billing Outsourcing Case Study

January 25, 2017

Leading answering service takes their billing to the next level through an outsourcing partnership with Call Center Sales Pro The Situation: A well-established West Coast answering service with a four-decade history of steady growth and success did many things well, but they wanted to do even better. And this was despite the fact that they …

Read More

What’s the Difference Between a Corporate Call Center and an Outsource Call Center?

January 25, 2017

Not all call centers are the same. Just as an inbound call center differs from an outbound call center in both form and function, so does a corporate call center have different characteristics from an outsource call center. Consider the following: Scope: A corporate call center handles only the calls and contacts for its own …

Read More

Use an Answering Service to Find Time to Focus

January 23, 2017

In our always on, multitasking, perpetually connected world, disruptions abound, which interrupt our thoughts, divert our attention, and interfere with sound decision-making. It’s a wonder we can accomplish anything noteworthy at all in this din of distraction, especially anything that requires focus and concentration. Experts assert that the capacity to persist in sustained attention to …

Read More

Use an Answering Service to Offer Live Chat on Your Website

January 20, 2017

With the proliferation of text messaging, people are increasingly comfortable using text chat to communicate, with many preferring it to the telephone. It’s not surprising, therefore, that if they are on your website with a question that many will look for a live chat option to communicate with your company. They perceive it as being …

Read More

Why You Should Always Be Preparing To Sell Your Answering Service

January 18, 2017

Sometimes business owners plan for the sale of their business for several years, aligning the ideal timing with careful planning in order to maximize the sales price and minimize their tax liability. However, for most businesses their sale is less planned and more spontaneous, due to a sudden change in priorities, health concerns, or outside …

Read More

Call Center Sales Pro Releases CCSP Fuzion to Empower Call Center Excellence

January 17, 2017

CCSP Fuzion data portal provides ultimate 1-stop management resource for call center supervisors and manage FOR IMMEDIATE RELEASE: Jan 17, 2017   Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, today released their new one-stop call center management portal, CCSP Fuzion. In today’s call center environments both time and information are invaluable …

Read More

Transition to Your Outsource Healthcare Call Center in a Controlled, Orderly Manner

January 16, 2017

To outsource your healthcare call center to a medical call center specialty operation, you need to select the right vendor and then formulate a sound migration plan. A key element in your migration plan is to move calls over in bite-size chunks. This allows your outsource call center partner to ramp up in a methodical, …

Read More

HIPAA Applies to Your Outsourcing Call Center, Too

January 13, 2017

As I mentioned in “Five Things to Check Before Outsourcing Your Healthcare Calls,” it is critical to hire a call center that complies with HIPAA, the Health Insurance Portability and Accountability Act. Don’t assume every outsource healthcare call center is HIPAA compliant. Though they should be, not all are. You know that HIPAA compliance is …

Read More


Recent Posts

Finding a New Call Center is a Big Deal

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...

Agent Success Starts With Great Training

In the call center arena your frontline people are key to success. This starts on day one of their employment in their initial training. Here are some...

Use a Broker to Find an Outsource Healthcare Call Center or Answering Service

The healthcare industry is under pressure from all sides: government, insurance companies, patients, and stakeholders. Everyone demands more for less:...

5 Tips to Email Marketing Success

Rumors abound that email is dead, that as a marketing medium it is past its prime. Let me confirm that these rumors are, in fact, nothing more than ru...

Don’t Expand Your Hospital Call Center When You Can Outsource

When a hospital call center faces pressure to do more in the face of considerable constraints, one solution, often the best one, is to outsource some ...

Use an Answering Service to Block Out Time

People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for e...

Selling a Distressed Answering Service

Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move ...

Why Insisting on a Stateside Call Center is an Ill-conceived Goal

When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may...