November 2016 - Call Center Sales Pro

Monthly Archives: November 2016

Make Sure Your Answering Service is Ready to Cover the Holidays For You

November 28, 2016

A telephone answering service is a great resource to answer your business phones while you and your staff take time to celebrate the holidays. Though holidays occur throughout the year, the biggest need to balance work and festivities occurs toward the end of December. This can include holiday parties, extra days off, times of low …

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Use an Answering Service to Cover Holidays

November 18, 2016

A string of holidays is coming. First there’s Thanksgiving. A few weeks later comes Christmas Eve and Christmas Day, followed by New Year’s Eve and New Year’s Day. And don’t forget the long four-day weekend associated with Thanksgiving and the days between Christmas Day and New Year’s Eve. Altogether these days make up a lot …

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Search Engine Optimization For Answering Services

November 14, 2016

Answering services must have a website. This is the first step for successful marketing. The second step is getting people to visit it. This can happen through paid advertising or organic search. The first option can be expensive, while the second option has no direct cost, but you can’t leave organic search to chance. You …

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The Benefits of Outsourcing Your Healthcare Call Center

November 11, 2016

For many healthcare organizations a ringing telephone is an interruption that distracts from the main goal of seeing patients and attending to their needs. In these cases it makes great sense to outsource the call center function to a company that specializes in addressing the healthcare concerns of callers. Let the outsource call center focus …

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Truckers Benefit from Afterhours Dispatching from his Answering Service

November 9, 2016

Chuck Pierson, owner of Pierson Truck Center, credits his afterhours answering service for his business’s growth. Pierson Truck Center is located just off the exit of a busy four-lane highway, across the street from a popular truck stop. Because truck drivers work all hours, Pierson offers 24-hour service for tractor-trailer operators, including brake repair, transmission …

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Why You Might Want to Keep Your Corporate Call Center Under One Roof

November 7, 2016

The traditional, literal definition of a call center is “a centralized location where calls are answered or made.” However, with today’s advanced technology, a call center no longer needs to be in a centralized location, but there are still some compelling reasons why it should be. Consider these benefits of having your corporate call center …

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Who Can You Sell Your Answering Service To?

November 4, 2016

If you’re thinking about selling your answering service you will first want to optimize your business for sale. This will help you obtain a top selling price. Another step, that many business owners neglect, is strategizing options for who to sell to. Overlooking some of these prospective sales opportunities may result in ignoring financially or …

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Use an Answering Service to Take Phone Orders

November 2, 2016

Does your business take orders over the phone? What happens if no one’s in the office when the phone rings? Most people don’t know that a telephone answering service can handle phone orders, too. Here are some of the ways an answering service can help your company with telephone orders: Provide Flexible Coverage: Regardless of …

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Recent Posts

Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som...


How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i...


Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the...


Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full ...


Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all, ...


Make Sure Your Email Has a Clear and Easy-to-Use Opt-Out Procedure

A key to keeping in touch with prospects for your answering service or call center is to collect email addresses and send out periodic updates or info...


Are You Sick of Hearing Complaints about Your Answering Service?

If you are the owner of a small business or the business manager in charge of overseeing your answering service, does it sometimes seem as if your ans...


Finding a New Call Center is a Big Deal

Finding a new call center to service and handle your calls is not something to pursue with casual indifference. There is much at stake. You can’t af...