October 2016 - Call Center Sales Pro

Monthly Archives: October 2016

Composer Increases Productivity by using a Telephone Answering Service

October 31, 2016

Alice Lamar is a successful composer for television. She is well known for her work on children’s programming, especially animated features. “I work closely with the creator of one show in particular, who also happens to be the executive producer. He has a clear vision for how every episode should turn out. He’s obsessive, but …

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Use an Answering Service to Right Size Your Business

October 28, 2016

The economy, markets, and commerce continually move in cycles. There are periods of expansion and times of contraction. To remain viable, businesses must navigate these ever-changing conditions. As a result, businesses grow and businesses shrink. Being at the helm of a growing business offers excitement and invigorates, while downsizing requires patience and fortitude. Between these …

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Should Your Answering Service Sales Rep Job Shadow?

October 26, 2016

In the post “How to Train Your Answering Service Sales Rep” we covered five options for training a telephone answering service sales associate. One of the ideas was job shadowing. While job shadowing in itself will not fully train a new sales representative, it can be a viable element of a comprehensive sales training program, …

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Use an Answering Service to Screen Calls

October 24, 2016

The telephone serves as an essential tool for most businesses. It’s the primary means of communication with prospects, customers, vendors, and employees. The telephone provides the potential for immediate, direct communication with these important groups. As far as effectiveness and making personal connections, we cannot overstate its value. When it comes to urgent and emergency …

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Boat Repair Shop Owner Meets Growing Demand because his Answering Service was a seamless partner!

October 17, 2016

Summer is an incredibly busy time for Weyden Dozier. His company, Dozier Prop Works, offers propeller and fiberglass hull repair services to recreational boaters. Dozier’s business is nestled on the bank of a major waterway and reservoir popular with fishermen, water skiers, and vacationing families. To cope with the high seasonal demand for its services, …

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What’s the Difference Between a Call Center and a Contact Center?

October 12, 2016

Many people, especially in the corporate environment, use the terms “call center” and “contact center” interchangeably. Most of the time this is okay, and no one will object. After all, both are centralized places that serve as communication centers, but from a strict definition, they differ in terms of the variety of communications handled. A …

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Does Your Call Center Need to be in a Centralized Location?

October 11, 2016

In “What Is a Call Center?” we defined a call center as “a centralized location where calls are answered or made.” This is the traditional, literal definition. The reality, however, is that with today’s advanced technology, a call center no longer needs to be in a centralized location. Here are some benefits of not having …

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How to Lead Your Call Center with Effectiveness

October 6, 2016

Leading well is a lifetime effort that managers never fully achieve, but they need to seek continual improvement. For the short term, here are some commonsense steps that will immediately improve your effectiveness as a call center leader and manager. Interact with Agents: To often the only time agents see a manager is after they’ve …

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Who Staffs Your Healthcare Call Center?

October 6, 2016

Setting appropriate staffing levels in a call center is a critical task, an absolutely essential one. If you overstaff then payroll costs will explode your budget, and if you understaff then service levels plummet. Finding the right balance is tricky and even the most experienced schedulers can make mistakes, sometimes-drastic ones. Crafting the optimum call …

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Quick Tips to Implement HIPAA in Your Call Center

October 5, 2016

Most people in the call center industry have a general idea of what HIPAA is, but they lack an understanding of how to apply it to their call center. Ignorance is not a sound defense for HIPAA violations. Follow these quick tips now to reduce penalties and pain later. First a review. HIPAA stands for …

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Recent Posts

7 Steps to Deal with an Underperforming Answering Service Sales Rep

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....

A Professional Billing Service Provides Added Value to Answering Services

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...

Use an Answering Service to Back-up Your Staff

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...

Use an Answering Service to Handle Your Office Hours Calls

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...

Use an Answering Service to Increase Staff Efficiency

Most people think of telephone answering services as doing things for you when you can’t do them or things you don’t want to do. This is true. How...

Don’t Let Agent Attendance Problems Drag Down Your Call Center

Attendance Issues Are Not Inevitable and They Can Be Dealt With Agent attendance problems are something too many call centers struggle with. Unlike ma...

Happy New Year!

Happy New Year! As we transition into a new year at Call Center Sales Pro, we want to wish you a successful and prosperous one. May this year be your ...

Merry Christmas!

Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holi...