October 2016 - Call Center Sales Pro

Monthly Archives: October 2016

Composer Increases Productivity by using a Telephone Answering Service

October 31, 2016

Alice Lamar is a successful composer for television. She is well known for her work on children’s programming, especially animated features. “I work closely with the creator of one show in particular, who also happens to be the executive producer. He has a clear vision for how every episode should turn out. He’s obsessive, but …

Read More

Use an Answering Service to Right Size Your Business

October 28, 2016

The economy, markets, and commerce continually move in cycles. There are periods of expansion and times of contraction. To remain viable, businesses must navigate these ever-changing conditions. As a result, businesses grow and businesses shrink. Being at the helm of a growing business offers excitement and invigorates, while downsizing requires patience and fortitude. Between these …

Read More

Should Your Answering Service Sales Rep Job Shadow?

October 26, 2016

In the post “How to Train Your Answering Service Sales Rep” we covered five options for training a telephone answering service sales associate. One of the ideas was job shadowing. While job shadowing in itself will not fully train a new sales representative, it can be a viable element of a comprehensive sales training program, …

Read More

Use an Answering Service to Screen Calls

October 24, 2016

The telephone serves as an essential tool for most businesses. It’s the primary means of communication with prospects, customers, vendors, and employees. The telephone provides the potential for immediate, direct communication with these important groups. As far as effectiveness and making personal connections, we cannot overstate its value. When it comes to urgent and emergency …

Read More

Boat Repair Shop Owner Meets Growing Demand because his Answering Service was a seamless partner!

October 17, 2016

Summer is an incredibly busy time for Weyden Dozier. His company, Dozier Prop Works, offers propeller and fiberglass hull repair services to recreational boaters. Dozier’s business is nestled on the bank of a major waterway and reservoir popular with fishermen, water skiers, and vacationing families. To cope with the high seasonal demand for its services, …

Read More

What’s the Difference Between a Call Center and a Contact Center?

October 12, 2016

Many people, especially in the corporate environment, use the terms “call center” and “contact center” interchangeably. Most of the time this is okay, and no one will object. After all, both are centralized places that serve as communication centers, but from a strict definition, they differ in terms of the variety of communications handled. A …

Read More

Does Your Call Center Need to be in a Centralized Location?

October 11, 2016

In “What Is a Call Center?” we defined a call center as “a centralized location where calls are answered or made.” This is the traditional, literal definition. The reality, however, is that with today’s advanced technology, a call center no longer needs to be in a centralized location. Here are some benefits of not having …

Read More

How to Lead Your Call Center with Effectiveness

October 6, 2016

Leading well is a lifetime effort that managers never fully achieve, but they need to seek continual improvement. For the short term, here are some commonsense steps that will immediately improve your effectiveness as a call center leader and manager. Interact with Agents: To often the only time agents see a manager is after they’ve …

Read More

Who Staffs Your Healthcare Call Center?

October 6, 2016

Setting appropriate staffing levels in a call center is a critical task, an absolutely essential one. If you overstaff then payroll costs will explode your budget, and if you understaff then service levels plummet. Finding the right balance is tricky and even the most experienced schedulers can make mistakes, sometimes-drastic ones. Crafting the optimum call …

Read More

Quick Tips to Implement HIPAA in Your Call Center

October 5, 2016

Most people in the call center industry have a general idea of what HIPAA is, but they lack an understanding of how to apply it to their call center. Ignorance is not a sound defense for HIPAA violations. Follow these quick tips now to reduce penalties and pain later. First a review. HIPAA stands for …

Read More

Subscribe

Recent Posts

Which is More Important, Your Top Line or Your Bottom Line?

Most people know that a business needs a strong “bottom line” if it is to remain viable and stay in business. But they may not be as clear about t...


When is the Right Time to Buy an Answering Service?

We talked about when it is the right time to sell your telephone answering service and when it is the wrong time. These posts were both from a seller...


Use a Contracted Services Provider to Implement Your Special Call Center Projects

Common Call Center Services Initiatives that Are Available from a Contracted Services Professional Does this sound like your call center? You can hand...


Three Ways to Complete Call Center Projects and Advance Critical Initiatives

Don’t Let a Lack of Human Resources Keep Your Call Center from Moving Forward The call center industry undergoes continuous change. Failing to keep ...


Healthcare Call Centers Use Contracted Services to Drive Results Fast

Learn How Contracted Services Can Benefit Your Healthcare Call Center When you’re ready to take your healthcare call center to the next level, don...


Improve Cost Containment Using Healthcare Call Centers

A huge concern among healthcare providers is cost containment. Aside from this being a responsible healthcare goal, especially for uninsured and under...


Expand Patient Access Using Healthcare Call Centers

A buzzword in the healthcare industry is patient access. Increasing patient access provides more care options to patients and improves their level of ...


How an Answering Service Can Enhance Healthcare

Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable The telephone is rapidly becoming a valuable tool to enhance...