June 2016 - Call Center Sales Pro

Monthly Archives: June 2016

Use an Answering Service to Block Out Time

June 9, 2016

People at all levels of business, in all sizes of businesses, struggle to find time to focus on key projects. Nowhere is this more critical than for entrepreneurs and small business owners. Although leaders make some significant decisions in the midst of chaos and distraction, other vital undertakings demand a block of uninterrupted time in …

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Secure Messaging Gains Approval for Healthcare Communication

June 4, 2016

Among other things, Title II of HIPAA (the Health Information Privacy Accountability Act) regulations mandate how personal health information may be properly transmitted. Keeping personal health information secure from unaffiliated third parties is a key concern for healthcare call centers and their clients who clamor for communication convenience. Though text messaging is a popular communication …

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Recent Posts

Which is More Important, Your Top Line or Your Bottom Line?

Most people know that a business needs a strong “bottom line” if it is to remain viable and stay in business. But they may not be as clear about t...


When is the Right Time to Buy an Answering Service?

We talked about when it is the right time to sell your telephone answering service and when it is the wrong time. These posts were both from a seller...


Use a Contracted Services Provider to Implement Your Special Call Center Projects

Common Call Center Services Initiatives that Are Available from a Contracted Services Professional Does this sound like your call center? You can hand...


Three Ways to Complete Call Center Projects and Advance Critical Initiatives

Don’t Let a Lack of Human Resources Keep Your Call Center from Moving Forward The call center industry undergoes continuous change. Failing to keep ...


Healthcare Call Centers Use Contracted Services to Drive Results Fast

Learn How Contracted Services Can Benefit Your Healthcare Call Center When you’re ready to take your healthcare call center to the next level, don...


Improve Cost Containment Using Healthcare Call Centers

A huge concern among healthcare providers is cost containment. Aside from this being a responsible healthcare goal, especially for uninsured and under...


Expand Patient Access Using Healthcare Call Centers

A buzzword in the healthcare industry is patient access. Increasing patient access provides more care options to patients and improves their level of ...


How an Answering Service Can Enhance Healthcare

Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable The telephone is rapidly becoming a valuable tool to enhance...